Embedded Payments Product Manager - Payments - Vice President

Based onsite in Jersey City, NJ, this senior role at JPMorganChase leads embedded payments product management with a focus on understanding customer needs, guiding the end-to-end product lifecycle, and collaborating across functions to scale embedded payments offerings.

Responsibilities

• Define a product strategy and vision that delivers value to customers.
• Collaborate with Product Managers to drive client success, including feature adoption, client growth, and issue resolution.
• Own the process for capturing and circulating client documentation, publish meeting notes, track next steps, and resolve issues.
• Support planning and delivery of the strategic product roadmap through cross-functional collaboration with stakeholders.
• Assess the needs of diverse user personas, map their journeys, and define use cases.
• Coordinate with embedded payments feature development teams to ensure clear requirements.
• Foster working relationships with stakeholders across functions such as Legal, Risk, Compliance, Operations, and Technology.
• Maintain internal and client-facing documentation.
• Provide production support for clients, including troubleshooting issues, managing defects, and handling escalations.
• Support ongoing sales and marketing efforts as a product consultant and subject matter expert on embedded payments.
• Assist in implementing client programs, including configurations and setups.

Requirements

• 5 or more years of experience in product management or a related domain.
• Advanced knowledge of the product development lifecycle, design, and data analytics.
• Proven ability to lead product lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Project management experience with the ability to manage multiple projects concurrently.
• Relevant product management experience, including payments product management experience.
• Familiarity with Agile development methodology.
• Experience documenting requirements and use cases.
• Experience collaborating with sales, technology, operations, service, risk, compliance, and legal teams, with strong influencing skills.
• Strategic thinker with the ability to motivate and drive tactical execution.

Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Agile development methodology

Benefits

• Commission-based pay
• Discretionary incentive compensation (cash and/or forfeitable equity)
• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching