Group Product Manager – End-to-End Membership

Copart is hiring a Group Product Manager to own the end-to-end product strategy and delivery across the Member lifecycle.

Responsibilities

• Set and communicate product vision, strategy, and a multi-year roadmap for Member Experience, with clear, measurable outcomes
• Build a deep understanding of Member behavior, pain points, and purchasing journeys using research, analytics, experimentation, and direct feedback
• Define and launch initiatives that improve acquisition, engagement, retention, satisfaction, and business performance
• Own Membership journeys from registration through onboarding, ongoing account management, renewal, and continuous improvement
• Improve onboarding experiences to help new Members understand next steps and realize value quickly
• Create experiences that clearly communicate Membership benefits, requirements, status, and available options
• Lead product work end-to-end: discovery and requirements, development, launch, measurement, and iterative optimization
• Translate Member and business needs into requirements, acceptance criteria, prioritized backlogs, and release plans
• Manage cross-functional dependencies while balancing long-term platform improvements with near-term Member experience gains
• Ensure solutions are scalable, reliable, secure, accessible, and supportable
• Partner to align Product, Technology, Operations, Customer Service, Marketing, Finance, and executives around shared outcomes
• Use the Member perspective to guide planning, prioritization, and delivery decisions
• Communicate performance updates, decisions, risks, recommendations, and learnings clearly
• Lead, coach, and develop Product Managers, including ownership, decision rights, quality standards, and accountability

Requirements

• 7+ years of progressive product management experience, including leadership of complex, customer-facing digital products
• Experience building and delivering customer-facing digital products (examples: discovery, recommendations, personalization, marketplace, e-commerce, or other data-intensive products)
• Working knowledge of search relevance/ranking, information retrieval, recommendations, personalization, or machine-learning-driven products
• Proven ability to convert ambiguous customer problems into strategies, roadmaps, requirements, and measurable outcomes
• Strong command of product analytics, KPIs, experimentation, prioritization, and data-informed decision-making
• Experience partnering with Engineering, Design, Data, Analytics, Operations, and other business stakeholders
• Clear, influential communication and sound judgment with senior technical and business leaders
• Ability to work from Copart’s San Francisco office and travel to operating locations, Dallas headquarters, and customers as needed

Location

• San Francisco, CA (onsite)

Reporting line

• Product Management Director

Employment

• Full-Time
• Travel: To operating locations, Dallas headquarters, and customers as needed

What you will do

• Membership product strategy
• Member experience
• Product execution and delivery
• Lead across the organization

How success will be measured

• A clear Member Experience strategy, roadmap, operating rhythm, and measurable product outcomes
• Improved Member satisfaction and engagement metrics
• Disciplined experimentation, transparent reporting, and data-informed road-mapping
• Priority capabilities delivered with quality, reliability, and execution discipline
• Strong alignment and accountability across Product, Technology, Data, Operations, and business leadership
• Building stronger capability and clear ownership within the Member Experience product team, with future leadership depth

Pay

• $180,000 - $240,000 annually

E-Verify program participant

Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).