Lead Product Manager - Rewards Platform

Lead the strategy, development, and adoption of BILL's Rewards Platform, transforming manual rewards workflows into a real-time, configurable engine that supports Spend & Expense, AP Card, and virtual card programs.

Responsibilities

• Define and execute a 3-year vision and roadmap for the Rewards Platform, including a real-time earn-and-burn engine, configurable promotions and campaigns, referral and advocacy services, and partner integrations.
• Lead the end-to-end transition from manual, batch-based rewards management to an automated, real-time platform that reduces time-to-reward from days to seconds and lowers accounting overhead.
• Build rewards platform services that multiple internal product teams, including Spend & Expense, AP Card, and virtual card, can consume through well-defined APIs and tooling.
• Partner with Data and AI teams to develop dynamic, personalized rewards experiences, including smart category bonuses, targeted merchant offers, and lifecycle-based incentives to boost card engagement and top-of-wallet behavior.
• Collaborate with Finance and the Ledger team to ensure accurate rewards liability accounting, breakage modeling, and financial reporting, embedding controls and audit trails into the platform by design.
• Work with Risk, Compliance, and Legal to ensure that rewards structures, referral programs, and incentive mechanics meet regulatory and accounting standards.
• Act as the single-threaded owner of the Rewards Platform across Product, Engineering, Data, Marketing, Growth, Finance, Risk, and external partners, communicating trade-offs, risks, and outcomes to senior leadership.

Requirements

• 6+ years in product management with meaningful time spent building rewards, loyalty, or incentives platforms at the infrastructure or services level, not solely customer-facing rewards features.
• Deep fluency in rewards and card economics, including interchange, take rate, rewards cost as a margin variable, breakage modeling, and how rewards decisions affect customer LTV, CAC, and card contribution margin.
• Track record of zero-to-one platform delivery where you defined the problem, set the architecture direction, drove internal adoption, and shipped to multiple consumers, not just a single product team.
• Strong product craft: ability to frame ambiguous problems precisely, write clear PRDs, set measurable outcomes, and drive delivery through ambiguity without a fully defined playbook.
• Hands-on proficiency with modern AI tools, including Claude, Replit, Gemini, or Perplexity, with concrete examples of using AI to accelerate discovery, prototyping, or product development in your current or most recent role.
• Demonstrated success leading cross-functional programs across engineering, data, finance, marketing, and operations, including influencing senior leaders without formal authority.

Technologies

• Claude
• Replit
• Gemini
• Perplexity

Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA and FSA accounts
• Life Insurance, Long and Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness and Fitness initiatives
• Employee recognition and referral programs
• Additional benefits and programs