Product Manager - Risk Experiences

Bill.com is hiring a Product Manager on the Risk Product team to shape how customers and employees experience risk. In this role, you will own a defined slice of the Risk Experiences and Risk Central roadmap, moving from problem definition through launch and ongoing iteration.

The position is based in Draper, UT with remote options, and it sits at the intersection of product design, risk operations, and fraud prevention for customer and analyst workflows.

What you’ll do

• Own a defined area of the Risk Experiences and Risk Central roadmap, such as customer verification and document collection flows, hold and review notifications, self-service resolution, analyst queues, or case workflows, from discovery through launch and iteration.
• Design customer-facing risk experiences that reduce friction, confusion, and drop-off for legitimate businesses while maintaining strong fraud controls, partnering with design on flows, messaging, and in-product communication.
• Write clear product requirements, user stories, success metrics, and rollout plans that engineering teams can execute with minimal rework.
• Partner with risk operations, customer support, and risk strategy to understand where customers get stuck and how analysts work, then turn those insights into prioritized improvements.
• Drive day-to-day execution with engineering, including sprint planning support, dependency tracking, and launch readiness, including consolidating legacy case workflows into Risk Central.
• Define and track metrics for your area, including customer-side measures (verification completion, time to resolution, support contact rate) and operations measures (review time, error rates, queue backlog), balanced against fraud loss and false positives.
• Draft a half-year roadmap proposal for your area and raise risks early, including options for mitigation.
• Use data, customer research, and analyst feedback to determine what to build next, and run before and after analysis on every release.
• Use AI tools in daily work for research, writing, and analysis, and help evaluate where automation or agents can resolve customer cases faster or remove manual analyst steps.

What you bring

• 2+ years of product management experience shipping software with engineering and design teams, including ownership of a feature or workflow end to end.
• Experience shipping customer-facing product experiences, including collaborating with design and research to improve a multi-step flow.
• Ability to write product requirements, user stories, and success metrics that engineering teams can build without heavy rework.
• Comfort using data to size problems and measure outcomes, including pulling your own reports using tools such as SQL, Tableau, or Mixpanel.
• Track record of working across engineering, operations, and other partners to land launches and surface risks early.
• Strong written communication, including documenting decisions clearly for technical and non-technical readers.
• Curiosity about fraud, risk, and payments, with willingness to learn how analysts make review decisions and how customers experience them.
• Experience with onboarding, identity verification, KYC/KYB, or trust and safety experiences in a consumer or SMB product.
• Experience building tools for internal users such as operations, support, or risk analysts, including case management or queue-based workflows.
• Background in fintech, payments, fraud, identity, or risk products.
• Experience with AI-assisted or agent-based workflows, either building them or using them daily.

Tools

• SQL
• Tableau
• Mixpanel

Compensation

• Draper, UT pay range: $100,200 - $120,300 USD per year
• San Jose pay range: $117,900 - $141,500 USD

Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• Competitive benefits package including medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits
• Additionally, this role is eligible to participate in BILL’s bonus and equity plan

Visa note: This position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Candidate integrity policy: Bill.com’s candidate integrity policy prohibits the use of unapproved external assistance, including generative AI. Doing so will result in a review and potential disqualification.