Product Manager

This role leads the vision, strategy, and delivery of a product line, collaborating with Sales and Marketing on go-to-market plans and defining requirements, backlog, and success metrics, with travel up to 25 percent and flexibility for hybrid or remote work.

Responsibilities

• Evaluate market opportunities and determine which products and features to build.
• Set the long-term direction, business goals, and metrics aligned with commitments.
• Define new features, craft user stories and acceptance criteria, establish KPIs and OKRs, own and prioritize backlog, triage defects, and drive iterative releases with measurement of success.
• Collaborate cross-functionally to produce product requirements, use cases, specifications, wireframes, and UI mockups.
• Analyze competitors and value to achieve product-market fit; define feature plans and use-case scenarios.
• Partner with Program Management to meet milestones, including sprint reviews, planning meetings, and feature reviews.
• Capture market requirements for current and future offerings through market research and ongoing visits to customers and prospects.
• Validate target markets through customer interviews and market research.
• Translate customer feedback and market trends into actionable requirements for evaluation processes.
• Collaborate with Marketing as needed to support market plans and marketing programs.
• Perform ongoing analysis and propose actions to maintain marketability and profitability of the product line.
• Provide input to marketing to help generate high-quality sales aids such as product guides, press releases, and web content.
• Assist the Business Solutions Department with product-related inquiries about how offerings meet customer needs now and in the future.
• Represent the product function at trade shows and User Group Meetings.

Requirements

• Bachelor of Science in computer science, business management, or an equivalent field.
• 6+ years of software product management experience or equivalent subject matter expertise.
• Proven history of leading large mission-critical projects, cross-organization coordination, and delivering large-scale applications and services.
• Strong ability to discuss technology with engineers and business objectives with executives and customers.
• Keeps current with new technologies and understands their impact on the product.
• Familiarity with security and data protection regulations and best practices (PII, GDPR, and related regulations).
• Industry-domain expertise for the product area.
• Self-motivated, proactive work style; able to work independently within a team.
• Understanding of the need to meet stringent deadlines.
• Hands-on problem-solving approach with minimal guidance and unclear requirements.
• Entrepreneurial mindset with excellent communication across all levels of the organization.
• Strong problem-solving and creative thinking abilities.
• Excellent written and verbal communication and interpersonal skills.
• Ability to travel up to 25 percent domestically and internationally; some weekends may be required.
• Willingness to work additional hours as needed by management.
• Strong negotiation and conflict management skills.
• Experience delivering software training.
• Prior industry experience as a technology solutions provider.

Diversity and Equal Employment Opportunity

We strive to maintain an environment and culture where all voices and perspectives are valued, where everyone is seen and heard, where opportunities are available to all who seek them, and where employees can bring their authentic selves to work each day. Diversity, equity and inclusion are organizational priorities, and we are committed to strengthening these programs each year.

Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other legally protected characteristics.

Physical Demands

• Ability to hear, see, and speak adequately (with or without accommodations) to perform essential job functions.
• Ability to perform repetitive movements including walking, standing, and sitting for long periods as part of the role.
• Ability to work in indoor environmental conditions.