Product Manager

The Product Manager owns the product line vision and viability, partnering with Sales and Marketing to shape go-to-market and turning customer and market signals into measurable delivery outcomes.

Responsibilities

• Assess product opportunities and define what product and features should be built
• Set future product direction, business goals, and metrics aligned with business commitments
• Define new features, including writing user stories and acceptance criteria
• Establish KPIs and set OKRs for releases, then own and prioritize the backlog
• Triage defects to support iterative delivery, launch, and measurement of release success
• Partner cross-functionally to create product requirements, use cases, specifications, wireframes, and UI mockups
• Study competitive products to evaluate value and support product-market fit efforts
• Define feature plans, scenarios, and positioning inputs for stakeholders
• Coordinate with Program Management to complete project milestones (sprint planning meetings, sprint reviews, and feature reviews)
• Specify market requirements for current and future products using market research
• Conduct ongoing customer and prospect visits to support requirements and validation
• Validate target markets through customer interviews and market research
• Translate customer feedback and market trends into clearly defined requirements usable in consideration processes
• Support Marketing with market plans and information requests for Marketing-related programs
• Provide input to Marketing to enable high-quality sales aids (product guides, press releases, web content)
• Assist Business Solutions with product-related requests focused on meeting customer needs and supporting current and future inquiries
• Attend trade shows and User Group Meetings
• Complete tasks and handle situations in accordance with Gateway’s Core Values
• Communicate clearly, concisely, and timely, including voicemail and email
• Promote and uphold the company’s values, mission, and vision
• Read, understand, and comply with the Employee Handbook
• Promote and adhere to defined policies, processes, and procedures
• Perform other tasks as required by management

Requirements

• BS degree in computer science, business management, or equivalent
• 6+ years’ experience in software product management, or equivalent subject matter
• Track record leading large mission-critical projects, with cross-company coordination and communication, and building large-scale applications and services
• Ability to discuss technology fluently with engineers and business needs and objectives with executives and customers
• Keep up to date on new technology and understand product impact
• Knowledge of security and data protection regulations and best practices (PII, GDPR, and other regulations)
• Expertise in the industry the product serves
• Self-managed, proactive work style
• Ability to work independently in a team environment
• Understanding of the necessity to meet stringent deadlines
• “Get it done” mindset, solving problems with minimal guidance or unclear requirements
• Entrepreneurial approach and excellent communication skills across the organization
• Strong problem-solving skills, including looking at issues from outside the box
• Excellent written and verbal communication, and interpersonal skills
• Ability to travel 25% domestically and internationally; some weekends required
• Willingness to work additional hours beyond regularly scheduled hours as requested by management
• Strong negotiation and conflict management skills
• Experience training software applications
• Prior industry related experience, specifically as a technology solution provider

Physical Demands

• Ability to hear, see, and speak adequately (with or without accommodations) to perform essential functions
• Ability to perform repetitive movement actions, including walking, standing, and sitting for long periods
• Ability to work in inside environmental conditions

Diversity and EEO

• Gateway Ticketing Systems aims to maintain a culture where all voices and perspectives are valued
• Diversity, equity, and inclusion are organizational priorities with ongoing program building each year
• Equal opportunity employer; qualified applicants are considered regardless of legally protected characteristics

Location: PA (hybrid)