Product Manager

Oula is hiring a technically-minded Product Manager to own and evolve its core clinical technology stack, from EHR configuration and Athena/Epic integration to launch operations and reporting.

Responsibilities

• Own day-to-day management of the EHR, patient portal, and care management platform
• Drive Athena and Epic configuration end to end, including clinical templates, order sets, lab configurations, payer connectivity, and access management for clinical and operations staff
• Serve as internal and external subject matter expert to lead EHR integration, including FHIR/HL7 data exchange and coordination with health system IT for committed go-live timelines
• Own and accelerate Epic integration timelines as additional health system partners onboard
• Maintain configuration integrity during new market launches and as care model workflows evolve
• Partner with the IT team on infrastructure; own the clinical systems layer they do not touch
• Own bug intake and prioritization from Market Operations, standardizing how Engineering receives, scopes, resolves issues, and communicates status back to the field
• Build structured launch toolkits and training materials so clinic teams are ready for new feature rollouts on day one
• Coordinate end-to-end launches across Product, Engineering, and Operations
• Identify opportunities for AI and automation to reduce manual administrative burden in product operations workflows
• Build and maintain a clinical systems SOP library to make new market setup repeatable and executable by a new hire
• Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling
• Drive feature parity across markets so patients and clinicians experience a consistent standard of care
• Build and maintain dashboards tracking feature adoption, issue resolution, and rollout health across clinics
• Develop quarterly reporting for Product, leadership, and health system partners on platform performance
• Ensure the data infrastructure is in place to measure the impact of every feature rollout
• Milestones: in first 90 days, audit current Athena configuration, identify gaps, and create a remediation plan; at six months, deliver a repeatable systems and product checklist for new market launches; at one year, maintain a comprehensive SOP library, stable and documented clinical systems configuration, and successfully navigate at least one new health system EHR environment

Requirements

• 3+ years with product operations, technical program management, or PM-adjacent work, ideally at a growth-stage digital health or services company
• Strong problem-solving instincts and curiosity to understand systems and improve how they work
• Comfort with ambiguity and an action-oriented approach to create the playbook
• Proven ability to navigate complex stakeholder environments and drive aggressive timelines, ideally with client-facing or health system-facing experience
• Ability to communicate across technical and non-technical audiences, including hands-on EHR configuration and integration experience strongly preferred
• Analytical capability to build dashboards and identify patterns (SQL expertise not required)

Technologies

• Athena
• Epic
• FHIR
• HL7
• AI
• automation

Benefits

• Comprehensive medical, dental, and vision
• 401(k)
• Generous PTO
• Equity: Options commensurate with level

Compensation & Details

• Salary: $110,000 - $140,000 per year depending on experience and location
• Equity: Options commensurate with level
• Location: Charlotte, NC (hybrid); remote-flexible with periodic travel to clinic locations and health system partners
• Preference regions: New York/New Jersey/Connecticut, Chicago, or Charlotte Remote-flexible
• Benefits: Comprehensive medical, dental, and vision; 401(k); generous PTO

Location / Reports To / Employment

• Full-Time
• New York, Chicago or Charlotte
• Reports to VP, Central Operations