Product Manager

Own a core product within VEHLO’s Shop Management Suite, guiding strategy, discovery, and execution for Shop-Ware.

Responsibilities

• End-to-end roadmap ownership for the Shop-Ware product area.
• Design and refine workflow and information architecture.
• Build multi-location capability as a layer on top of the core experience, not a fork.
• Apply pricing intelligence to product decisions.
• Treat integrations as a product, shaping how they work and deliver value.
• Lead customer discovery to inform prioritization and direction.
• Advance the team’s product practice through day-to-day improvement.

Collaboration & Reporting

• Reports to the Principal Product Manager.
• Works daily with engineering.
• Partners with onboarding, support, customer success, sales, and marketing.

Requirements

• 5+ years in product management with experience owning a core product end to end.
• Multi-location experience.
• Ability to learn and apply a domain learned from customers.
• Focus on outcomes rather than output.
• Technical fluency.
• Self-direction and the ability to drive work forward.
• Hands-on approach with an AI-forward mindset.

Location & Experience

• Knoxville, TN (onsite).
• Minimum experience: 5 years.

Benefits

• Comprehensive benefits package.
• Opportunity for impact, growth, and recognition with rewards.

Preferred Qualifications (Optional)

• Experience shipping AI-driven product surfaces to customers.
• Demonstrated approach to accuracy, evaluation, user trust, and handling situations where the system is wrong in front of customers.
• Extra points for experience leading consumption-based pricing and COGS management.
• Helpful experience includes: vertical or SMB SaaS; dealer service, fleet, or field-service software; parts catalog, pricing or procurement workflows; embedded payments; partner and integration ecosystems; and lean engineering teams that include contract developers.

Note: This job description outlines general responsibilities and requirements and is not an exhaustive list. Responsibilities and priorities may evolve over time, and the company may make changes at any time with or without notice.