Product Manager IV, Health Plan Technology Services

In this senior individual contributor role, you will lead platform product strategy and execution for shared health plan technology capabilities across enterprise web and mobile experiences.

Responsibilities

• Complete assigned work and support business-specific projects by applying subject matter expertise
• Support development of work plans to meet business priorities, deadlines, and internal procedures
• Ensure team adherence to policies and procedures while coordinating and assigning resources to deliver priorities
• Collaborate cross-functionally to make effective business decisions and solve complex problems
• Escalate high-priority issues or risks as appropriate
• Practice continuous self-development and promote learning in others through knowledge sharing, advice, and expertise
• Build relationships with cross-functional stakeholders and influence through technical explanations and examples
• Adapt to competing demands and new responsibilities; listen to and act on performance feedback
• Provide feedback to others and managers
• Define product strategy and vision, and develop product roadmaps from ideation through launch
• Make decisions on new products and enhancements to bring to market
• Evaluate potential business process changes, system impacts, and flow concepts to determine implementation viability
• Maintain an end-to-end view of how business processes and internal system configurations affect user experience
• Develop business cases for new products and improvements
• Facilitate the product team and stakeholder groups across the product management life cycle
• Coordinate resolution of inter-squad, cross-product, and external dependencies, roadblocks, and constraints
• Collaborate with operations teams and market stakeholders to support product adoption
• Coordinate training efforts to support production support and operational readiness teams
• Lead feature demos for stakeholders
• Conduct internal and external discovery for new and existing products with business partners
• Identify marketplace innovation
• Prototype and validate with end users, with support from UX design and research, engineering, and other stakeholders as needed
• Translate learnings into roadmap updates
• Track outcomes and key performance indicators by defining and monitoring KPIs and performance metrics (for example, speed and quality)
• Review analytical dashboards to assess KPI alignment
• Create and/or maintain ad hoc reports, status updates, and presentation decks for key stakeholders
• Prioritize the product backlog with partners to balance new development, non-functional requirements, and technical work (such as maintenance, support, and technical debt)
• Collaborate on competitive and user research/testing, experimentation, and/or design thinking initiatives

Requirements

• Bachelor’s degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field
• Minimum 5 years of experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field
• Additional equivalent work experience in a directly related field may be substituted for the degree requirement
• Advanced degrees may be substituted for a portion of the degree requirement
• Minimum 2 years of experience working with agile teams, including familiarity with scrum ceremonies and agile best practices
• Minimum 1 year of experience in a leadership role with or without direct reports

Technologies

• Adobe Experience Platform (AEP)
• Content management systems
• Design systems

Benefits

• Flexible work from home options available

Product Management Capability Focus Areas

• Product Strategy & Vision: define and evolve strategic direction for enterprise digital platform capabilities and shared services
• Roadmap Management: develop, communicate, and prioritize product roadmaps aligned to business and customer outcomes
• Platform Product Management: manage reusable digital components, foundational services, and modernization initiatives used across web and mobile applications
• Customer Experience Optimization: enable personalization, experimentation, content delivery, and digital engagement capabilities
• Data-Driven Decision Making: use analytics, customer insights, performance metrics, and experimentation results to prioritize and measure success
• Stakeholder Management & Influence: align business, technology, design, marketing, and operational stakeholders around a common product vision
• Agile Product Delivery: own backlog prioritization, requirements definition, release planning, and product governance across cross-functional teams
• Digital Platform Enablement: support AEP, content management systems, design systems, accessibility standards, and digital experience platforms
• Enterprise Program Leadership: coordinate complex initiatives spanning multiple teams, dependencies, and organizational priorities
• Operational Excellence & Governance: establish standards, processes, and measurement frameworks for scalable and sustainable digital product delivery

Location: Greensboro, NC 27401 (hybrid)

Compensation: USD 110,000 - 168,000 per year