Product Operations Manager, Platform Responsibility

Product Operations Manager, Platform Responsibility at TikTok USDS Joint Venture in Los Angeles leads operationalizing product features at scale, drives end-to-end launches, monitors post-launch metrics, and ensures risk and regulatory compliance for Trust & Safety initiatives.

Responsibilities

• Oversee full lifecycle of feature launches and Trust & Safety programs, coordinating pre-launch prep, rollout, and cross-functional alignment across Product, Engineering, Policy, and Operations for launch readiness.
• Collaborate with Data Science and Product teams to perform pre-release risk assessments and feature performance analyses; support dry runs, A/A tests, and A/B testing to validate stability before broader release.
• Design scalable operational workflows, build robust SOPs, training programs, and documentation to prepare frontline teams for new feature rollouts and ensure consistent execution.
• Implement rigorous data monitoring to track feature performance and user experience, conduct root-cause analysis, triage issues, gather structured feedback, and define post-launch metrics for continuous iteration.
• Serve as the essential feedback loop between operations and product, capturing daily tooling and workflow pain points and advocating for targeted product optimizations to improve efficiency.
• Partner with Legal, Policy, and cross-functional teams to proactively identify and mitigate rollout risks, ensuring all features, tools, and workflows comply with US regulatory standards.

Requirements

• Bachelor's degree or higher with at least 3 years of experience; strong understanding of industry development, user experience, and competitive dynamics; sharp analytical judgment.
• Proven ability to analyze complex issues, structure operational improvements, and implement effective solutions through rigorous reasoning.
• History of driving metric improvements via process management; adept at creating solutions and leveraging technology to boost individual and team performance.

Benefits

• Medical, dental, and vision insurance
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

About Us

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm.

Why Join Us

• Creativity is central to TikTok's mission, with a product designed to help people express themselves, discover content, and connect, supported by diverse teams.
• We strive to achieve great things with great people, guided by curiosity, humility, and a desire to make an impact, treating challenges as opportunities and maintaining an Always Day 1 mindset.
• Diversity and inclusion are core to our culture; we aim to create an environment that reflects the communities we reach and value varied perspectives.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other protections. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA