Product Owner

Nesco Resource, LLC is seeking a Product Owner to support the Digital Customer Experience initiative. This onsite role in New York, NY helps enhance how customers engage across the Company’s website, mobile, and Apps through a comprehensive redesign and re-platforming. You will partner with agile teams to define priorities, drive product delivery, and strengthen a customer-centric culture.

What you’ll deliver

• Own product and feature development priorities for an agile team within the Digital Services program.
• Guide delivery for the Digital Customer Experience project by planning, executing, monitoring, tracking, and managing risks and issues across traditional and Agile processes.
• Lead multiple agile teams from the business perspective, serving in a project management leadership capacity.
• Manage sprint and release progress by tracking and communicating team velocity and delivery status to affected teams and management using Agile estimating techniques.

How you’ll work day to day

• Facilitate Agile ceremonies, including stand-ups, reviews, retrospectives, grooming, and sprint and release planning.
• Translate business requirements into high-level epics and stories to build and maintain a prioritized Product Backlog.
• Write user stories that are clear, concise, and driven by VOC while delivering business value.
• Identify relationships between user stories and epics, group work into themes as needed, and document interrelationships and associated business process flows.
• Ensure daily task status and hours are updated in Azure Dev Ops (ADO) or other Agile tracking systems to maintain transparency across product and sprint backlogs.
• Develop and maintain project plans, resource utilization schedules, and budget materials.
• Support testing for changes to business processes and systems, including test plan and test case creation, execution, documentation of findings, and issue resolution with business and technical partners.
• Conduct research and analysis to inform business trends, forecasts, and benchmarking related to web, mobile, and App use and development.
• Develop business and technical requirements for key projects and process changes tied to the digital channel redesign.
• Support governance and intake improvements across the program.

Team-first and customer-focused leadership

You’ll help sustain a customer-centric culture by focusing on the needs of external and internal stakeholders, while also establishing work plans, scheduling and facilitating meetings, assigning and tracking tasks, and producing status reports. This includes monitoring budget and financials and administering the day-to-day project rhythm across teams.

Required qualifications

• Work experience with agile project management or customer experience management.
• Proven experience managing an agile product development team as a Product Owner.
• Knowledge of Client Customer Operations.
• Previous management experience with employees or contractors.
• Experience with SAFE Agile program management and/or transformation.
• Experience with Web Accessibility guidelines and compliance.
• Microsoft Office experience, including strong proficiency with Excel.
• Proven ability to manage multiple assignments and changing priorities.
• Excellent oral and written communication skills.

Tools you’ll use

• Microsoft Office applications
• Excel
• Azure Dev Ops (ADO)

Compensation and benefits

• $65 to $85 per hour
• MEC (Minimum Essential Coverage) plan covering Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program)

Education and administrative requirements

• Bachelor’s Degree required.
• A Drivers License is required as it may be converted to FTE if that option is presented. No driving will be conducted for this role.