Senior Product Manager

Lead enterprise product execution for a third-party medical oncology technology solution across build-out, integration, deployment, adoption, and ongoing optimization.

Responsibilities

• Act as the primary product leader and escalation point for the medical oncology solution, coordinating decisions and resolving issues across enterprise leadership, oncology stakeholders, IT teams, and the third-party vendor.
• Build partnerships across frontline clinicians through executive leadership; establish governance to drive consensus on clinical workflow, product scope, deployment readiness, and prioritization.
• Demonstrate servant leadership by cultivating a motivating environment, improving performance of others, and creating a positive staff culture through open, honest communication and a clear path to escalate risks and issues.
• Use facilitation and negotiation skills to enable cooperation and collaboration across ITG and HCA.
• Drive team cohesion by seeking and incorporating stakeholder input and feedback while diffusing tension.
• Navigate the HCA environment effectively by anticipating issues and planning the approach with sensitivity to how people and organizations function.
• Drive workflow standardization, change management, training readiness, adoption, and continuous improvement for medical oncology users across deploying facilities.
• Ensure solution design and deployment plans incorporate enterprise architecture, security, privacy, clinical safety, integration, data, change-control, and implementation standards.
• Own program risks, issues, dependencies, and escalation decisions, including vendor performance, integration readiness, clinical workflow gaps, data migration, testing, cutover, and post-go-live stabilization.
• Manage financial performance for the medical oncology product portfolio, including implementation costs, vendor commitments, resource forecasts, budget-to-actual performance, and value realization.
• Lead prioritization of product capabilities, interfaces, workflow enhancements, facility deployment waves, and remediation when clinical needs, vendor capacity, timelines, or enterprise resources conflict.
• Maintain an integrated roadmap and deployment plan with milestones, readiness criteria, KPIs, risks, and executive reporting across build, pilot, rollout, and stabilization phases.
• Define and monitor success measures for implementation and adoption, including deployment readiness, defect resolution, clinician adoption, workflow performance, support trends, and stakeholder satisfaction.
• Manage all levels of product analysts and developers to execute responsibilities and develop them as leaders of programs and portfolios.
• Enforce accountability by establishing controls and using department metrics to measure success and stakeholder satisfaction.
• Perform personnel actions including hiring, assignment, reviews, recruitment, and termination.
• Collaborate with employees to define career development plans, encourage progress tracking, coach and mentor team members, and ensure assignments provide growth opportunities.
• Ensure regular communication and two-way feedback across ITG, maintaining clarity on work and results.
• Practice resiliency by coping with stress, pressures, and setbacks productively and positively.
• Use professional networks to drive team and individual performance, support delivery success, and forge stronger relationships.
• Perform other duties as assigned.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
• Lead end-to-end product execution for the third-party medical oncology solution: design/build, pilot, phased deployment, stabilization, optimization, and lifecycle management.
• Lead product, analyst, technical, and implementation resources responsible for configuration, integration, testing, deployment, adoption, and support of the medical oncology solution.
• Define standardized medical oncology workflows and identify opportunities to improve clinician efficiency, patient safety, data quality, automation, and operational performance through the solution.
• Partner with oncology clinical leaders, pharmacy, nursing, operations, enterprise IT, security, data/integration teams, and the third-party vendor to align scope, sequencing, decisions, dependencies, and delivery.

Requirements

• Bachelors Degree required
• Five or more years of experience leading complex technology implementations or enterprise product deployments (preferred)
• Five or more years of experience in Healthcare; oncology, clinical systems, or medication-management technology experience strongly preferred (preferred)
• Seven or more years of experience in Microsoft Office (preferred)
• Seven or more years of experience in Information Technology (preferred)
• Agile Project Management, Scrum, or product management certification (preferred)
• Service and Quality Excellence: role model a positive, can-do attitude that is motivating, inspiring, and stakeholder centric; demonstrate uncompromising ownership and commitment to exceptional service/excellence for stakeholders, clinicians, and patients (required)
• Honor our Mission and Values: build trust and act with authenticity to cultivate a culture of integrity, diversity and inclusion, and mutual respect (required)
• Effective Decision Making: make timely, informed decisions in the best interest of HCA stakeholders, colleagues, providers, patients, and community (required)
• Attain and Leverage Strategic Relationships: develop and strengthen collaborative relationships with internal and external stakeholders; trusted partner (required)
• Lead and Develop Others as Servant Leader: lead others toward organizational goals; provide coaching and mentoring to increase capabilities and drive employee engagement (required)
• Communicate with Impact: clear, concise, compelling communication to engage others and drive decisions (required)
• Achieve Success through Change: identify improvement and innovation opportunities; enable desired behaviors (required)
• Drive Execution and Financial Results: commit to success and financial wellbeing by challenging others and holding self and others accountable for results (required)

Technologies

• Microsoft Office
• Agile Project Management
• Scrum

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs: paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources: 401(k) Plan with 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts
• HCA Healthcare total rewards package to support health, life, career, and retirement (available plans and programs include)

Direct Reports (May Include)

• Managers and team leads responsible for developing, mentoring, and managing project management professionals
• All levels of Product Analysts and Developers responsible for delivering projects, product, and support within the ITG portfolio

Purpose

Applied to this position, your skills will help transform healthcare through technology and solutions that dramatically improve patient care and business operations.

Core Competencies

• Servant Leadership
• Talent Development
• Emotional Intelligence
• Ownership and Commitment
• Communication and Interpersonal Skills
• Stakeholder Centricity and Partnership
• Network Performance
• Technology and Business Acumen
• Project and Program Financial Management
• Sound Judgment
• Risk and Issue Management and Mitigation