Product Manager, Healthplan Technology Services

Swarky Solutions Corporation is hiring a senior individual contributor Product Manager to help shape enterprise web and mobile product capabilities. In this hybrid role based in Greensboro, NC, you will define product strategy and vision, translate learnings into roadmaps, and drive governance and value-based decisions across shared platform services.

This position focuses on reusable digital capabilities that support member, patient, consumer, and internal business partner experiences across digital channels, including modernization efforts and Adobe Experience Platform (AEP) adoption.

Role focus

• Define and evolve product strategy and vision for enterprise digital platform capabilities and shared services.
• Develop product roadmaps from ideation to launch, including decisions on new products and enhancements.
• Provide an end-to-end view of how business processes and internal system configurations impact the user experience.
• Drive backlog governance, prioritization frameworks, and value-based decision making aligned to enterprise goals and customer needs.

Product delivery and stakeholder collaboration

• Facilitate the product team and diverse stakeholder groups across the product management life cycle.
• Coordinate resolution of inter-squad, cross-product, and external dependencies, roadblocks, and constraints.
• Collaborate with operations teams and market stakeholders to support product adoption.
• Coordinate training efforts to build readiness for production support and operational readiness teams.
• Lead feature demos for stakeholders.

Discovery, validation, and customer insights

• Perform internal and external discovery for new and existing products by identifying needs and marketplace innovation.
• Prototype and validate with end users with support from UX design and research, engineering, and other stakeholders as appropriate.
• Funnel learnings into the product roadmap.
• Partner with product team members to solve user problems by balancing new development with non-functional requirements and technical work (including maintenance, support, and technical debt).
• Collaborate on competitive and user research/testing, experimentation, and/or design thinking initiatives.

Metrics, reporting, and data-driven decisions

• Define and track performance metrics (example areas include speed and quality) and assess KPI alignment using analytical dashboards.
• Develop and/or maintain ad hoc reports, status updates, and presentation decks for key stakeholders.
• Use analytics, customer insights, performance metrics, and experimentation results to prioritize investments and measure success.

How you’ll work

• Complete work assignments and support business-specific projects by applying subject-matter expertise and helping develop work plans to meet priorities and deadlines.
• Ensure team adherence to procedures and policies, and coordinate or assign resources to accomplish priorities and deadlines.
• Solve complex problems and escalate high priority issues or risks as appropriate.

Qualifications

• Bachelor’s degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or a related field.
• Minimum five (5) years of experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent experience may substitute for the degree requirement, and advanced degrees may substitute for a portion of work experience requirements.
• Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices.
• Minimum one (1) year experience in a leadership role with or without direct reports.

Technologies

• Adobe Experience Platform (AEP)
• Analytics
• Adobe Experience Platform (AEP) adoption

Compensation and benefits

• Pay: $114,000.00 - $168,000.00 per year
• Annual performance bonus
• Incentive pay
• Relocation offered
• Dental insurance
• Health insurance
• Compensation flexibility: Yes
• Relocation eligibility: Case-by-case

Location and job details

• Greensboro, NC (hybrid), working partly in office and remote
• Travel: No
• Position type: New
• Job type: Standard, Full-time
• Work location notes: On the road