Senior Product Manager, Matching

As a Senior Product Manager for matching at Realtor.com, you will lead the product work that powers premium lead transfers. You will own the matching model, the downstream agent handoff experience, and the measurement framework that ties funnel performance to Live Transfer Rate.

What You Will Own

• The matching model: determine which agent receives a vetted lead, including customer-configurable eligibility and preference rules (for example, price-point-based agent restrictions) that appear in customer-facing applications.
• Answer-to-Claim and agent handoff experience: the end-to-end flow from a vetted lead to a claimed, worked lead.
• Smaller improvements: fixes and refinements to issues premium customers perceive as bugs in the handoff experience.
• Claim Rate and Assignment Rate: track and improve these funnel metrics, which roll up (with Call Center Platform PM metrics) into overall Live Transfer Rate.

Responsibilities

• Own the roadmap for the matching mechanism in close collaboration with customer experience teams, prioritizing based on Claim Rate and Assignment Rate impact.
• Partner with engineering to convert customer-specific eligibility and preference rules into scalable configuration, rather than one-off logic per customer.
• Work with teams responsible for customer-facing applications to ship the surfaces where customers set or view matching rules.
• Triage and prioritize smaller premium-customer issues treated as bugs in the handoff flow, deciding what qualifies as a quick fix versus a roadmap item.
• Track and report how Claim Rate and Assignment Rate contribute to overall Live Transfer Rate.
• Coordinate with the Call Center Platform PM to keep boundaries clear between matching logic and call-center execution, and help redraw that boundary if scope expands.
• Represent this domain in planning, prioritization, and leadership reviews.

Scope Today

Call-center infrastructure is owned by the Call Center Platform PM today. As the roles mature, this scope could expand to include call-center infrastructure.

Requirements

• 8+ years of Product Management experience, with a track record of owning complex business logic or decisioning systems beyond user-facing features.
• Experience in marketplaces or lead-gen models where allocation, matching, or eligibility rules directly affect revenue.
• Ability to translate customer-facing configuration needs (including pricing tiers and eligibility rules) into product and engineering requirements.
• A track record of driving measurable funnel metrics (conversion, claim, assignment, or similar) instead of shipping features without validating outcomes.
• Strong cross-functional collaboration skills.
• Bachelor’s degree or equivalent experience.
• [Preferred] Experience in real estate, proptech, or marketplace businesses.

Benefits

• Inclusive and competitive medical, Rx, dental, and vision coverage.
• Family forming benefits.
• 13 Paid Holidays.
• Flexible Time Off.
• 8 hours of paid Volunteer Time Off.
• Immediate eligibility into Company 401(k) plan with 3.5% company match.
• Tuition Reimbursement program for degreed and non-degreed programs.
• 1:1 personalized Financial Planning Sessions.
• Student Debt Retirement Savings Match program.
• Free snacks and refreshments in each office location.

Work Model

Realtor.com balances creativity and innovation on a foundation of in-person collaboration. For most roles, employees work four or more days in the offices to collaborate in-person.

Role Logistics

• Location: Austin, TX (onsite)
• Minimum experience: 8 years
• Education: Bachelor’s degree or equivalent experience