Senior Product Manager – Web Platform

BEPC Inc is seeking a Senior Product Manager for the Web Platform to define and drive the patient web experience across brand portals. This strategic, cross-functional leadership role coordinates vendor integrations within the enterprise design system and collaborates with multiple teams to shape how patients access affordability, enrollment, and educational resources across the portfolio. This contract opportunity is based onsite in South San Francisco and emphasizes scale across brands rather than software development execution.

Responsibilities

• Own the web platform requirements for the patient-facing portal in partnership with Patient Services, Customer Experience, and Data Science teams.
• Clarify ownership between internal web platforms and third-party vendors, ensuring vendors deliver data services while the branded web experience remains client-owned.
• Map key patient touchpoints to API contracts and data sources, including Copay Checker, Enrollment Tracker, Prior Authorization Transparency, Chatbot, Education Hub, Consent Center, and Specialist/Treatment Locator.
• Define the architecture for embedding vendor affordability and patient data into Adobe Experience Manager brand pages using the enterprise design system.
• Represent Web Platforms in governance and architectural decisions related to the patient experience.
• Translate patient journey definitions into scalable web component requirements.
• Partner with Data Engineering on semantic layer strategies for real-time and batch data integration.
• Collaborate with Compliance (MLR/CMLR) to establish modular approval pathways for portal content.
• Work closely with Brand teams to ensure adoption of standardized portal components across brands.
• Participate in vendor discovery sessions as the Web Platform representative.
• Drive alignment across Patient Services, Marketing, IT, Compliance, Customer Experience, and external vendors.
• Advocate for web platform considerations during strategic planning and decision-making.
• Operate effectively in a rapidly evolving environment with changing requirements, vendor capabilities, and organizational structures.
• Deliver clear, well-supported product recommendations and strategic direction.
• Ensure portal components scale consistently across multiple brands using the enterprise design system.
• Define authentication and Single Sign-On approaches, including deep linking, federated authentication, or full integration.
• Define consent management user experiences and synchronization across enterprise systems.
• Establish portal analytics strategy with KPIs supporting patient engagement and business objectives such as call deflection, time to first treatment, enrollment rates, and engagement metrics.

Requirements

• Bachelor's degree in Business, Technology, Marketing, Operations, Life Sciences, or related field (or equivalent experience).
• 8–10 years of digital product management experience, including at least 3 years within the pharmaceutical, biotechnology, or healthcare industry.
• Experience designing patient-facing digital products or experiences.
• Strong understanding of patient access programs, including Copay Assistance, Patient Enrollment, Financial Assistance Programs, and Prior Authorization Workflows.
• Experience with API-first product strategy and defining data contracts between vendor platforms and web applications (coding experience not required).
• Proven ability to manage complex cross-functional stakeholder relationships across Marketing, IT, Compliance, Patient Services, and external vendors.
• Demonstrated success influencing decisions and driving alignment across competing priorities.
• Comfort working in ambiguous environments with evolving product requirements.
• Experience with Adobe Experience Manager (AEM) or enterprise CMS platforms.
• Familiarity with healthcare identity management, HIPAA, consent orchestration, and Single Sign-On (SSO).
• Experience with Salesforce Health Cloud, CRM platforms, or patient engagement technologies.
• Experience leading cross-brand or enterprise digital initiatives.
• Knowledge of enterprise design systems and component-based architecture.
• Pharmaceutical or biotechnology industry experience with a solid understanding of MLR/CMLR review processes.

Technologies

• Adobe Experience Manager (AEM)
• Salesforce Health Cloud

Benefits

• Medical
• Dental
• Vision
• Life Insurance

Why Join This Opportunity

This role shapes the direction of the client’s connected patient experience across more than 40 brands, influencing how affordability tools, enrollment services, treatment journey resources, and educational content are delivered. You will help create scalable digital experiences that support patient outcomes and inform enterprise-level product strategy.

Location

South San Francisco, CA

Education

Bachelor's degree required

Experience

• Digital product management: 9 years required
• Pharmaceutical, biotechnology, or healthcare industry: 3 years required
• APIs: 8 years required

Ability to Commute

South San Francisco, CA 94080 required

Work Location

In person

Pay

$110.24 - $120.24 per hour