Technical Product Owner

CompassX Group is seeking a Technical Product Owner to increase the value delivered by internal developer platforms that support a global quick service restaurant brand’s digital operations. This contract role is based in Louisville, KY onsite and sits within the Solutions Architecture team, where engineering needs are translated into a prioritized backlog spanning CI/CD, cloud infrastructure, observability, developer tooling, and systems integration.

In this position, you will work directly with engineering and platform stakeholders to shape the roadmap, refine backlog items, and ensure platform capabilities are delivered with clear communication and measurable outcomes.

Responsibilities

• Contribute to the product roadmap for internal developer platforms, including CI/CD pipelines, infrastructure, observability, and automation tooling.
• Own and maintain the product backlog, converting engineering input into epics, user stories, and acceptance criteria ready for development.
• Collect and represent feedback from engineering teams using interviews, surveys, office hours, and ongoing engagement.
• Partner with SRE, DevOps, and Solutions Architecture teams to align product priorities with technical execution.
• Coordinate with brand product teams, platform engineering, and enterprise cloud and security teams to align on priorities and dependencies.
• Drive adoption of platform capabilities by prioritizing around customer needs and communicating what is being built, what is not, and why.
• Support self-service and automation initiatives that reduce manual support and improve developer productivity.
• Track and report product metrics including adoption, user satisfaction, operational efficiency, and productivity, then use insights to guide decisions.
• Support planning, intake, and capacity management for platform initiatives.

Requirements

• 3+ years of experience working on technical products for technical users (engineers, developers, or IT teams), including 1–2+ years in product management or technical product ownership.
• Experience owning and managing a product backlog in an Agile environment.
• Experience with user research and requirements gathering, including translating user needs into well-defined product deliverables.
• Familiarity with product metrics, including measuring adoption and outcomes.
• Working knowledge of CI/CD, cloud infrastructure, DevOps, or SRE concepts. Experience with developer tools, internal platforms, or infrastructure products is a plus.
• A service mindset focused on internal customer experience, building trust through consistent delivery and clear communication.
• Ownership of outcomes, including defining success and following through.
• Bachelor’s degree in any field (technical degree preferred).

Technologies

• CI/CD
• Cloud infrastructure
• DevOps
• SRE
• Developer tools
• Internal platforms

Nice to Have

• Hands-on technical background or prior experience working closely with engineers.
• Exposure to automation, self-service platforms, or workflow tooling.
• Experience in a consumer-scale digital environment such as quick service restaurants, retail, or other high-transaction systems.
• Familiarity with restaurant technology or POS (point of sale) systems.
• Product management certifications or formal product training.

Location: Louisville, KY (onsite) · Compensation: USD 50–65 per hour · Type: Contract