Waypoint Product Owner

Gallagher Bassett is seeking a Waypoint Product Owner based in Rolling Meadows, IL to guide the strategic direction and business performance of the Waypoint product portfolio. In this onsite role, you will connect market, client, and operational needs to prioritized product investments, ensuring outcomes and adoption through close collaboration with delivery teams.

Role Overview

The Waypoint Product Owner owns the roadmap and product backlog for the Waypoint portfolio, translating stakeholder needs into clear priorities for delivery. You will act as the main bridge between business groups and technical teams, shaping product vision and strategy across multiple quarters while tracking results after release.

Key Responsibilities

• Define and communicate product vision, strategy, and a multi-quarter roadmap for the Waypoint portfolio.
• Prioritize initiatives using revenue impact, client value, operating performance, and adoption, including clear trade-offs among competing requests.
• Build and maintain business cases and product KPIs, and track outcomes after releases.
• Own the product backlog by writing and refining epics, features, and user stories with acceptance criteria; lead backlog refinement and sprint planning; accept or reject delivered work.
• Serve as the primary bridge between business stakeholders (claims operations, client services, SIU, and executive sponsors) and delivery teams (technical leads, data science, architecture, QA, and business analysis).
• Engage claims professionals and clients to understand workflows and pain points, validate solutions through demos, and support user acceptance testing.
• Partner with change management to plan training, communications, and adoption, and report product performance to senior leaders.
• Collaborate with delivery leadership to plan capacity, funding, and releases through GB product and project governance processes.
• Participate in agile ceremonies and make timely scope and priority decisions to keep teams moving.

Minimum Requirements

• Bachelor's degree in Business, Management or Engineering (or commensurate experience) and 7 years of related product development experience required.
• Ability to work independently with minimal direction.
• 8+ years of product ownership or product management experience, including owning a roadmap and backlog for a technology product.
• Demonstrated ability to connect product decisions to revenue, client value, or operating performance results, including building business cases and KPIs.
• Experience working in Agile delivery with cross-functional squads, including writing user stories, backlog refinement, sprint planning, and acceptance.
• Working knowledge of the insurance industry, ideally third-party administrator (TPA) or carrier claims, risk management, or fraud.
• Ability to translate between business stakeholders and technical teams with clear written and verbal communication.
• Experience managing senior stakeholders, including saying no or resetting expectations with data.
• Ability to work onshore in the U.S. and in the office on a partially scheduled basis.

Technologies

• Azure DevOps
• Planview

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

Preferred Qualifications

• Master’s degree in data science, computer science, or related business technical MBA.
• Experience owning data, analytics, machine learning, or AI-enabled products, including model explainability and user trust.
• Experience with claims reserving, settlement, liability lines, or fraud detection.
• Experience with Azure DevOps and Planview (or comparable).
• Product or Agile credentials (for example, CSPO, SAFe or similar).

Location: Rolling Meadows, IL (onsite). Compensation: USD 121,500 to 237,000 per year.