Omni Channel

Omni Channel Product Jobs

3 jobs found

3d ago

Senior Manager, Product Manager, Move & Manage Decisioning

Capital One New York, NY

New York, NY

3d ago

$201k - $250k/yr Full time Manager Analytics Channel Management

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Job Description

Capital One offers an on site Senior Manager, Product Manager role focused on Move and Manage Decisioning in New York, NY. The position provides a compensation range of USD 200,700 to 249,900 per year and is a full-time opportunity. You will lead cross functional efforts to protect customers from account takeover and scams by designing risk based decisioning across customer journeys and guiding actions after automated decisions, enabling profitable customer acquisition through both digital and human-assisted interactions.

Benefits

Health benefits
Financial benefits
Incentive compensation (cash bonuses and/or long-term incentives)
Other benefits

Responsibilities

Be part of a team steering the bank’s omni-channel acquisitions strategy, responsible for setting and delivering the decisioning and treatment framework that drives profitable customer growth through digital and digital-human interactions
Work closely with customers, frontline associates, designers, technologists, analysts, marketers and data scientists to build cutting edge solutions
Drive meaningful change by asking bold questions, starting small, testing and learning to achieve significantly better outcomes
Communicate effectively to shift how colleagues think about building products and solving problems, illustrating how software can improve outcomes
Foster a self supporting community by creating useful tools, integrating suitable off the shelf products, and collaborating across teams
Focus on the right problem and avoid pursuing the wrong one to maintain strategic alignment

Requirements

Bachelor's or Master’s degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related) or a Bachelor's degree in Business or Marketing
Bachelor's degree in any field with 4 years of Product Management experience

Location: New York, NY (onsite). Employment type: Full-time.

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24d ago

Principal Product Manager (Omnichannel CX)

Nextiva Remote 🇺🇸 Remote

Remote

24d ago

$130k - $200k/yr Full time Ai Workflows Analytics Channel Management

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Job Description

Nextiva seeks a Principal Product Manager for Omnichannel CX to shape mid-market customer experience strategy and drive AI powered omnichannel capabilities across cross-functional teams.

Responsibilities

Own the strategy, roadmap, and measurable business outcomes for Nextiva's mid-market CX solutions serving organizations with 100 to 2,500 employees and BPO operators.
Develop deep customer understanding through direct engagement with customers, prospects, internal stakeholders, and market research.
Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI powered productivity tools.
Collaborate with Engineering, Design, Data Science, and GTM teams to take concepts from idea to launch and ongoing adoption.
Lead product discovery to validate opportunities, gather feedback, and ensure solutions address real customer problems.
Drive product launches and adoption strategies that fuel Nextiva's mid-market growth.
Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment choices.
Partner with Sales, Marketing, and Customer Success to articulate product vision, roadmap priorities, and customer value.
Influence executive stakeholders with clear business cases and data driven recommendations.
Apply AI tools and emerging technologies to improve discovery, prototyping, decision making, and execution, while identifying opportunities to embed AI capabilities in the customer experience.

Requirements

6+ years of SaaS product management experience, including full ownership of customer facing products from strategy to delivery.
Experience serving mid-market, enterprise, or BPO segments with a solid understanding of customer service, contact center, or CX workflows.
Proven ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes.
Strong customer facing skills with experience conducting discovery, validating requirements, and steering product direction through customer insights.
Experience leading cross functional teams and aligning Product, Engineering, Design, and GTM organizations.
Strong analytical and problem solving abilities with data driven prioritization and success measurement.
Familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related platforms.
Experience using AI enabled tools to boost productivity, research, prototyping, product development, or decision making.
Excellent communication and executive presentation skills.

Preferred Qualifications

Experience with CCaaS, CX, workforce engagement, or customer service platforms.
Experience supporting BPO, outsourcing, or multi tenant SaaS environments.
Familiarity with AI powered CX technologies, automation, routing, agent assist, or conversational AI solutions.
Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA preferred.

Benefits

Health: Multiple medical, dental, vision, and telemedicine plans to fit needs.
Insurance: Life, disability, and supplemental indemnity coverage.
Work life balance: Flexible time off for salaried employees, PTO for hourly employees, paid sick time, paid parental bonding leave, and holiday pay.
Financial security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA.
Wellness: Employee Assistance Program and broad wellness initiatives.
Growth: Access to ongoing learning, development, and career progression opportunities.

Compensation

Salary range is USD 130,000 to 200,000 per year.

Location

Remote role open to candidates across the United States. Team members within 40 miles of the Scottsdale headquarters at 9451 E. Via de Ventura, Scottsdale, AZ 85256 are expected to be onsite four days per week to support collaboration, speed, and execution. Scheduling will be guided by leadership to balance team needs with individual productivity.

Nextiva DNA

Drives Results: Action oriented problem solvers who bring clarity to ambiguity, challenge the status quo, and lead meaningful change; they move quickly and pragmatically.
Critical Thinker: Data driven, forward looking professionals who identify key drivers, anticipate risks, and deliver clear recommendations, leveraging AI and automation to reduce friction and focus on high value work.
Right Attitude: Collaborative, resilient team players who tackle tough problems, learn from setbacks, and foster a culture of service and respect.

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1mo ago

Agentic Messaging Product Manager Vice President

JPMorganChase Wilmington, DE

Wilmington, DE

1mo ago Closed

$123k - $201k/yr Full time Agentic Channel Management Customer Experience

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

Based in Wilmington, Delaware on-site, this VP-level role sits within JPMorgan Chase's Chase Digital team, focusing on Agentic Messaging. The position sets the omni-channel messaging strategy and leads the end-to-end product lifecycle, acting as the voice of the customer and launching scalable, value-driven notification experiences. The role offers a salary range of USD 122,550 to 201,000 per year.

Responsibilities

Define a product strategy and vision for omni-channel messaging that delivers customer value across push, SMS, email, in-app, and on-site experiences.
Lead discovery and market research to identify customer needs and translate them into the messaging roadmap, including channel selection logic, frequency capping, and opt-in/opt-out controls.
Collaborate with multiple product teams to scope, design, and launch new in-app and on-site messages, connecting teams with the broader messaging platform.
Own and evolve the product backlog to support ongoing platform development.
Establish a measurement framework and monitor key metrics such as open rates, conversions, opt-out rates, and downstream customer actions to continually optimize the channel strategy.

Requirements

5+ years of experience in product management or a related domain.
Advanced knowledge of the product development lifecycle, design considerations, and data analytics.
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Forfeitable equity
Discretionary incentive compensation
Commission-based pay
Base salary (total rewards)

Preferred Qualifications, Capabilities, and Skills

Demonstrated experience operating in a highly matrixed, complex organization.
Track record delivering platform solutions that optimize the customer experience.

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Omni Channel Product Jobs

Senior Manager, Product Manager, Move & Manage Decisioning

Principal Product Manager (Omnichannel CX)

Agentic Messaging Product Manager Vice President

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