Agentic Messaging Product Manager Vice President

Based in Wilmington, Delaware on-site, this VP-level role sits within JPMorgan Chase's Chase Digital team, focusing on Agentic Messaging. The position sets the omni-channel messaging strategy and leads the end-to-end product lifecycle, acting as the voice of the customer and launching scalable, value-driven notification experiences. The role offers a salary range of USD 122,550 to 201,000 per year.

Responsibilities

• Define a product strategy and vision for omni-channel messaging that delivers customer value across push, SMS, email, in-app, and on-site experiences.
• Lead discovery and market research to identify customer needs and translate them into the messaging roadmap, including channel selection logic, frequency capping, and opt-in/opt-out controls.
• Collaborate with multiple product teams to scope, design, and launch new in-app and on-site messages, connecting teams with the broader messaging platform.
• Own and evolve the product backlog to support ongoing platform development.
• Establish a measurement framework and monitor key metrics such as open rates, conversions, opt-out rates, and downstream customer actions to continually optimize the channel strategy.

Requirements

• 5+ years of experience in product management or a related domain.
• Advanced knowledge of the product development lifecycle, design considerations, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Forfeitable equity
• Discretionary incentive compensation
• Commission-based pay
• Base salary (total rewards)

Preferred Qualifications, Capabilities, and Skills

• Demonstrated experience operating in a highly matrixed, complex organization.
• Track record delivering platform solutions that optimize the customer experience.