Product Manager (End to End Platform)

The Product Manager for the End to End Platform will lead product discovery, process design, and phased delivery of Salesforce-based, end-to-end omni-channel engagement solutions. The role supports the full product lifecycle, from initial discovery through build, launch, adoption, and continuous improvement, while coordinating delivery across multiple outreach channels.

Role Overview

This position is based in Minneapolis, MN (onsite) with USD 60 - 96 per hour compensation. You will guide the planning and execution of coordinated customer engagement experiences across call, email, SMS/text, chat, and other digital channels, ensuring the solution can operate effectively in high-volume contact-center environments.

Responsibilities

• Lead product discovery, process design, and delivery planning for complex omni-channel engagement solutions.
• Manage the product lifecycle from early discovery through build, launch, adoption, and ongoing optimization.
• Collaborate closely with product owners and delivery teams to maintain an organized, prioritized backlog for agile execution.
• Help design coordinated outreach experiences across call, email, SMS/text, chat, and other digital channels.
• Support channel preferences, consent handling, cadence planning, escalation paths, and interaction history requirements.
• Contribute to Salesforce-based solution delivery, including integrations with telephony and workforce management tools.
• Consider contact-center operations such as skills-based routing, workload and capacity needs, handoffs, and customer context continuity.
• Use feedback and performance insights to refine journeys and improve outcomes over time.

Requirements

• Proven product management experience leading complex customer or donor engagement initiatives.
• Hands-on experience delivering Salesforce-based solutions.
• Experience working with telephony and workforce management integrations.
• Strong understanding of omni-channel engagement strategy and execution.
• Knowledge of contact-center operations and high-volume outreach workflows.
• Ability to plan for routing, continuity, capacity, and interaction history across channels.
• Comfort working in an Agile environment and collaborating across product and delivery teams.
• Strong communication, coordination, and stakeholder partnership skills.

Technologies

• Salesforce
• Telephony
• Workforce management tools

Benefits

• Competitive compensation and benefits
• Medical
• Dental
• Vision
• Retirement

Preferred Skills

• Experience supporting both discovery and delivery phases of a product engagement.
• Exposure to skills-based routing and workload optimization concepts.
• Experience improving customer-facing or donor-facing engagement journeys.
• Ability to adapt quickly and contribute in a fast-moving, collaborative environment.
• Interest in mission-driven work and meaningful user outcomes.