Vice President

Vice President Product Jobs

3 jobs found

3d ago

Vice President, Product Design

BNY Pittsburgh, PA

Pittsburgh, PA

3d ago

Full time Customer Experience Design Design Management

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Job Description

BNY Wealth Services is seeking a Vice President of Product Design to lead user-centered design efforts across our complex systems. This onsite role in Pittsburgh, Pennsylvania, collaborates across product, engineering, and operations to shape experiences that are intuitive, impactful, and grounded in user research.

Responsibilities

Lead with a user-first mindset, translating research insights into product experiences that address real user needs.
Map end-to-end user journeys across customers, operations, servicing teams, and systems to identify pain points and opportunities, aligning teams on a shared vision of user needs.
Design complex web interfaces and workflows that are highly functional and visually engaging, creating intuitive layouts, navigation patterns, and interaction models for intricate systems; thoughtfully incorporate animation and micro-interactions to guide users.
Utilize advanced design tools to produce high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications.
Contribute to and shape a global design system to ensure visual consistency across interfaces, developing reusable workflow patterns and components.
Apply systems thinking to distill intricate requirements into clear design solutions that facilitate user understanding and interaction with complex systems.
Collaborate closely with product managers, engineers, and stakeholders to align design efforts with business goals while respecting technical constraints.
Articulate design concepts and rationale to diverse stakeholders, using storytelling to align others with the product vision.
Mentor junior designers, provide constructive feedback, and elevate team standards to foster a culture of continuous learning and collaboration.

Requirements

A portfolio is required to be considered for this position. Portfolios may be provided as a Figma link, PDF, or personal site.
Typically 5 or more years of experience, or equivalent expertise demonstrated through portfolio and leadership impact.

Technologies

Figma
Miro

Craft

User-Centered Design – Lead with a user-first approach, ensuring design decisions address user needs, behaviors, and insights from research to deliver a seamless experience.
Journey Mapping – Analyze end-to-end journeys across customers, operations, servicing teams, and systems to surface pain points and opportunities; align teams on a shared vision of user needs.
Interaction and UI Design – Demonstrate mastery of complex web interfaces and workflows, creating functional and visually engaging products with intuitive layouts and interaction models; employ animation and micro-interactions to guide users.
Proficiency in Design Tools – Advance skills in Figma and Miro to craft high-fidelity wireframes, prototypes, and mockups communicating interaction models and UI specs.

Systems Thinking

Design System Knowledge – Experience contributing to a global design system to maintain visual consistency and reusable components across teams.
Complex Systems Knowledge – Ability to distill intricate requirements into clear design solutions that support user understanding and interaction within complex systems.

Collaboration and Communication

Cross-Functional Collaboration – Partner with product managers, engineers, and stakeholders to align design with business goals while respecting technical constraints.
Effective Communication and Storytelling – Present design concepts and rationale to diverse stakeholders, using storytelling to engage others in the product vision.

Mentorship and Leadership

Mentor junior designers, provide constructive feedback, and raise team standards; foster a culture of continuous learning, innovation, and collaboration within the design team.

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6d ago

Vice President, Product Design

The Bank of New York Mellon Corporation Pittsburgh, PA

Pittsburgh, PA

6d ago

Full time Customer Experience Design Design Management

Apply Now

Job Description

Vice President, Product Designer in The Bank of New York Mellon Corporation's Wealth Services team, onsite in Pittsburgh, PA.

Responsibilities

Lead with a user centered approach, prioritizing user needs and research insights to create a seamless, intuitive product experience.
Map end-to-end user journeys across customers, operations, servicing teams, and systems to uncover pain points and opportunities; align teams around a shared vision of user needs.
Design complex web interfaces and workflows that are highly functional and visually engaging; craft intuitive layouts, navigation patterns, and interaction models for intricate systems; leverage animation and micro-interactions to guide users.
Utilize advanced design tools to produce high fidelity wireframes, prototypes, and UI specifications that clearly communicate interaction models.
Contribute to and leverage a global design system to ensure visual consistency; develop reusable workflow patterns and components for cross team use.
Apply knowledge of designing and maintaining complex systems to translate intricate requirements into clear design solutions that support user understanding and interaction.
Collaborate closely with product managers, engineers, and stakeholders to align design efforts with business goals while respecting technical constraints.
Communicate design concepts and rationale effectively to diverse stakeholders; use storytelling to convey the product vision and secure alignment.
Mentor junior designers and foster a culture of continuous learning, innovation, and collaboration within the team.

Requirements

Minimum of 5 years of experience in product design, user experience, or related fields.
A portfolio is required to be considered for this position.
The portfolio should demonstrate substantial expertise described above and serve as a visual indicator of qualification.
Portfolio may be provided as a Figma link, PDF, or personal site.
Location: Pittsburgh, PA onsite.

Technologies

Figma
Miro

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1mo ago

Vice President, Global Operations – Payment Products Operations

Visa Ashburn, VA

Ashburn, VA

1mo ago Closed

$196k - $270k/yr Full time Ai Workflows Aiops Customer Experience

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Visa offers a comprehensive benefits package and a culture built on reliability, collaboration, and continuous innovation. In this onsite Vice President role in Ashburn, Virginia, you will lead 24/7 Level 1 operations for Payment Products, directing a global team of roughly 100 professionals to ensure uptime and outstanding client service. You will shape technology strategies around automation, AIOps, and Generative AI, coordinating with product development, client services, and cybersecurity across global data centers. The position carries a salary range of $196,300 to $270,000 per year and requires a STEM degree with extensive leadership experience. Visa provides medical, dental, vision, a 401(k) plan, FSA/HSA, life insurance, paid time off, a wellness program, a bonus, and equity opportunities.

Responsibilities

Lead the global strategy and execution of 24/7 Level 1 operations for the Payment Products domain across datacenters and processing environments worldwide.
Advance automation, AIOps, Generative AI, and next generation tools to boost efficiency, productivity, and precision in operations.
Cultivate strong relationships with key Visa clients and client services partners through customer success initiatives.
Collaborate with Technology, Client Services, Business, Operations & Infrastructure to operationalize AIOps and Level 1 support, plus multi-channel client support via phone, email, and ticketing.
Provide first level incident support for production issues and improve metrics such as MTTD, MTTM, FCR, and TTE through monitoring, analytics, and incident management.
Set the vision and execution plan to transform mission-critical 24/7 Level 1 operations with forward-looking technology advancement.
Act as a liaison among Product, Cybersecurity, Operations & Infrastructure, and Client Services, building relationships with senior leaders.
Develop resource plans, monitor budgets and forecasts, and manage the organization to meet scope, schedule, and cost targets.

Basic qualifications

Bachelor's or master's degree in a STEM field (Science, Technology, Engineering, or Math).
A minimum of 15 years of relevant experience, including at least 10 years in a technical leadership role and at least 10 years in people management roles.
Deep knowledge of operational systems management and IT Service Management (ITSM), with substantial incident management, incident response, change management, and operational metrics experience.
Strong understanding of Level-1 and Level-2 operational support.
Proven expertise in AIOps, Generative AI, and automation, with a focus on building precise and efficient operations.
Experience driving continuous improvement in Level 1 monitoring, alerting, release discipline, change management, anomaly detection, automation, and incident response.
Experience supporting 24/7 mission-critical high-volume transactions in multi-datacenter and multi-processing environments.
Ability to balance high availability, incident response, and client expectations.
Solid understanding of IBM mainframe technology and open systems stacks including Oracle, Linux, Java, containers, middleware (caching, Kafka), Kubernetes, and more.
Strong knowledge of operating high-throughput, low-latency services with 99.9999 percent availability.
Experience with monitoring solutions and the characteristics of highly available, scalable systems.
Ability to push back on peer product development leaders while maintaining collaborative relationships with clients and internal stakeholders.
Excellent verbal, written, and presentation skills.

Preferred qualifications

Natural collaborator with strong communication skills.
Disciplined, comfortable with ambiguity, and able to engage across multiple levels and organizations both inside and outside Visa.
Demonstrated leadership behaviors in team management, customer communications, and cross-functional interactions to influence and build relationships.

Technologies

IBM mainframe
Oracle
Linux
Java
Containers
Kafka
Kubernetes
AIOps
Generative AI

Additional information

Additional Hiring Location: Highlands Ranch, CO
Work Hours: Varies by department needs
Travel: 20-30% of the time
Work setting: Office environment; role requires sitting and standing at a desk and communicating in person or by phone

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Vice President Product Jobs

Vice President, Product Design

Vice President, Product Design

Vice President, Global Operations – Payment Products Operations

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