Director, Product Operations

Salary: USD 150,000 - 180,000 per year

Responsibilities

• Own the multi-platform release calendar to synchronize launches and deliver seamless customer experiences.
• Develop scalable operating rhythms, launch governance, readiness processes, and post-release review frameworks.
• Build and manage the operational backbone of the product organization, including cadence, decision rights, escalation paths, and cross-functional coordination.
• Implement tools, automation, and AI-enabled workflows that boost team efficiency, speed decision-making, and deepen customer insights.
• Collaborate with Product and Engineering leaders to ensure strategic initiatives are delivered on time and with impact.
• Design and maintain executive-level scorecards linking product initiatives to KPIs, timelines, and business outcomes.
• Monitor post-launch product performance and value realization to assess whether investments delivered the expected impact.
• Partner with senior leadership and Finance to support product investment planning, growth initiatives, and market expansion opportunities.
• Develop reporting frameworks that provide visibility into product health, adoption, customer value, revenue impact, and retention.
• Own internal communications of product strategies, priorities, roadmaps, and launch activities.
• Ensure customer-facing teams are informed, prepared, and equipped to communicate product changes effectively.
• Bridge gaps between Product, Engineering, Marketing, Customer Success, and Sales to drive successful launches and customer outcomes.
• Translate complex initiatives into clear, actionable updates for executive stakeholders.

Requirements

• 7+ years of experience in Product Operations, Program Management, Business Operations, Strategy and Operations, or similar roles within software or SaaS.
• Proven track record leading complex cross-functional programs involving Product, Engineering, and Go-to-Market teams.
• Experience designing outcome-based measurement frameworks and linking product investments to business results.
• Strong analytical and problem-solving skills with proficiency in Excel, SQL, BI platforms, Jira, Confluence, or similar tools.
• Bachelor's degree in Business, Operations, Computer Science, Product Management, or related field.
• Exceptional communication and stakeholder management capabilities, including experience presenting to executive audiences.

Technologies

• Excel
• SQL
• BI platforms
• Jira
• Confluence

Benefits

• Comprehensive medical, dental, and vision coverage
• HSA option with employer contributions
• 401(k) with company match and immediate vesting
• Employee Stock Purchase Plan (ESPP)
• Generous PTO, holidays, sick time, volunteer days, and personal days
• Tuition reimbursement and ongoing professional development opportunities
• Company-paid life insurance and short- and long-term disability coverage
• Flexible spending accounts for medical, dependent care, and transportation expenses
• Employee discount programs
• Collaborative, high-growth environment where your work directly influences company strategy and results

About the Opportunity

We are seeking a strategic, execution-focused Product Operations leader to build and scale the operating infrastructure that connects product investments to measurable business outcomes. Reporting to the Chief Product Officer, this highly visible role serves as the connective tissue across Product, Engineering, Finance, Customer Success, Sales, and Marketing. You will establish systems, processes, and measurement frameworks that enable a fast-growing product organization to execute efficiently, align stakeholders, and clearly demonstrate business impact. This position suits someone who thrives at the intersection of strategy, operations, analytics, and cross-functional leadership, and who is passionate about transforming product organizations from output-driven to outcome-driven.

What Makes You Successful

• Outcome-driven mindset that ties processes, investments, and initiatives to measurable business results.
• Ability to build trust and influence across teams without direct authority.
• Operational discipline paired with speed and adaptability.
• Strong analytical capability and skill in turning data into actionable insights.
• Bias for action and comfort with fast-paced, evolving environments.
• Customer-centric focus with understanding of how operational decisions affect end users.
• Clear, confident communication with executive presence.