Product Manager, Account Linking Enrollment Verification

The Product Manager will own end-to-end enrollment verification capabilities within the Account Linking program (Cobrand Cards), guiding strategy, delivery, and performance measurement to optimize customer experiences and portfolio growth.

Responsibilities

• Define the strategy and roadmap for enrollment verification within the Account Linking program.
• Manage end-to-end product delivery from discovery to launch and iteration, including requirements, user stories, and release readiness.
• Collaborate with Technology, Operations, Risk, Legal, Compliance, Marketing, and Data analytics teams to deliver secure, high-performing customer experiences.
• Establish and monitor KPI definitions, dashboards, and test-and-learn approaches for linking and verification outcomes.
• Set up control routines and ensure releases have adequate test evidence and documentation.
• Own KPI reporting, stakeholder updates, and ongoing data quality management.
• Lead incident triage and remediation prioritization to improve operational stability and monitoring.
• Translate customer, partner, and business needs into scalable API-based solutions and data integrations.
• Improve verification outcomes and reduce friction through disciplined delivery and measurable results.
• Drive analytics-driven decision making to support profitable portfolio growth.
• Communicate effectively with stakeholders across multiple functions and partner-facing teams.

Requirements

• At least eight years of relevant experience in credit card and payments product management, including issuer, network, or consulting backgrounds.
• Proven expertise in digital customer journeys and conversion optimization with a strong focus on controls and risk management.
• Demonstrated ability to lead complex, cross-functional initiatives from discovery through launch and sustained post-launch performance.
• Strong analytics and performance measurement discipline, including KPI development, funnel analysis, and test-and-learn methodologies.
• Experience partnering with engineering teams on API-based solutions and data integrations.
• Proficiency with Agile practices and tooling, including backlog management, writing user stories, and sprint ceremonies; familiarity with JIRA.
• Excellent stakeholder management and communication skills.

Technologies

• JIRA

Benefits

• Base salary
• Commission-based pay
• Discretionary incentive compensation
• Cash and/or forfeitable equity
• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About Us

Chase is a leading financial services firm, serving households and small businesses across the United States with a broad range of products. Our mission is to build engaged, lifelong relationships and place customers at the center of everything we do. We also support the growth of small businesses, nonprofits, and cities by delivering comprehensive financial solutions.

About the Team

Our Consumer and Community Banking division serves Chase customers with a spectrum of financial services, including personal banking, credit cards, mortgages, auto financing, investment guidance, small business loans, and payment processing. The team represents a leadership position in U.S. credit card sales and deposit growth and emphasizes the most-used digital solutions, while maintaining a strong focus on customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards formed in partnership with well-known brands. Merchant Services provides payment, fraud, and data security capabilities for companies, with the capacity to authorize transactions across global currencies.