Product Operation Manager (Experience Ops, Strategy & Workflow)

Join a growth-focused Core Product team that prioritizes stable, secure, and user-friendly experiences. This role centers on owning TikTok’s user experience identification, analysis, and optimization through data-driven insights and AI tools, collaborating across product, R&D, and algorithms to monitor experience metrics and drive meaningful improvements. You’ll work onsite in San Jose, contribute to a collaborative culture, and help scale a platform that connects people, content, and services.

Benefits

• Medical, dental, and vision insurance
• 401(k) savings plan with company match
• paid parental leave
• short-term and long-term disability coverage
• life insurance
• wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
• Discretionary bonuses/incentives
• Restricted stock units

Details

• Location: San Jose, CA (onsite)
• Employment type: Regular
• Base salary: $93,600 - $220,400 per year
• Job code: A208708

Responsibilities

• Own and optimize the user experience of the product, partnering with cross-functional teams (product, R&D, algorithms) to identify issues, design optimization plans, and drive implementation
• Proactively spot potential experience issues by reviewing upstream strategy, feature updates, and policy changes within the business segment
• Foster strong collaboration with internal teams and external partners; triage and drive resolution of user requests related to product features
• Blend business needs with analysis of user feedback signals to surface genuine user needs
• Work with product managers and leverage AI tools to monitor overall experience metrics, assess health levels, and surface latent issues promptly
• Regularly review experience rules, products, and strategies; monitor experience data and identify existing issues in a timely manner

Requirements

• Bachelor's degree or above, with 3+ years of experience; deep understanding of industry development, user experience, and competitor dynamics, with strong analytical skills
• Empathy for user feedback and pain points, with strong logical thinking and ability to decompose problems
• Strong cross-functional coordination and collaboration skills; results-oriented and proactive in driving resolution and improvements

About the team

The TikTok Core Product team aims to deliver the best user experiences for creating, consuming, and enjoying content. The team focuses on product stability, security, simplicity, and ease of use while supporting business growth and multi-business balance, helping TikTok remain a comprehensive platform that connects people, content, and services.

About the role

Take ownership of TikTok’s user experience identification, analysis, and optimization guided by data analysis, AI tooling, and cross-team collaboration.

Why join us

TikTok values creativity and collaboration, offering an environment where diverse teams work together to inspire creativity and bring joy. The culture emphasizes curiosity, humility, and a practical, day-to-day focus on impact and learning in a rapidly evolving tech landscape.

Diversity & Inclusion

TikTok is committed to an inclusive workplace that values diverse voices and perspectives. The company aims to reflect the communities it serves and supports an environment where all employees can contribute meaningfully.

TikTok accommodation

TikTok provides reasonable accommodations in recruiting for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other protected reasons. If you need assistance, please reach out at RA request.