ProductJobs.io
← Back to all jobs
Major League Baseball

Product Operations Manager

Major League Baseball
New York, NY $100k - $130k/yr Full time Posted 15h ago
Manager Customer Experience Management Operations Management Partner Management Product Operations Program Management Project Management
Apply Now

Job Description

Join Major League Baseball in New York as a Product Operations Manager within the Ballpark Experience and Ticketing Product group. This on-site role focuses on operationalizing Phygital Experiences and coordinating GTM activations across MLB ballparks. You will travel 30-40% as an in-person subject matter expert, helping to shape fan experiences at venues nationwide. The position offers a comprehensive benefits package, a clear path for professional growth, and a culture that values collaboration and fan-centric execution.

Benefits

  • Competitive Benefits Package
  • Company 401K Contribution
  • Paid Time Off and Holidays
  • Paid Parental Leave
  • Access to Free Tickets to Baseball Games & MLB.TV
  • Discounts at MLB Store | MLBShop.com
  • Employee Assistance Programs (EAP)
  • Onsite/Online Training & Development Programs
  • Tuition Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Pet Insurance

Salary

Base salary: $100,000 - $130,000 per year, plus bonus.

Responsibilities

  • Collaborate with Digital Product and Technology teams to operationalize the Phygital Experiences roadmap, shepherding projects from concept through go-to-market and scaling across multiple venues.
  • Provide hands-on in-market support to ensure seamless and effective product launches.
  • Manage all project management tasks related to operational logistics for in-market program launches.
  • Advocate for direction and business needs across cross-functional teams to deliver fan-centric execution based on practical experience.
  • Build relationships with internal and external partners to ensure alignment on features, design, development, testing, and deployments for phygital activations and GTM effectiveness. This includes Software Engineering, UX, Customer Support, Marketing, Security, Infrastructure, Operations, Clubs, and vendors.
  • Participate in evaluating innovative products and partnerships to keep baseball at the forefront of technology experiences for years to come.

Requirements

  • 3+ years in a technology-related field delivering high-quality projects with measurable impact.
  • 5+ years in operational roles with a proven track record of operationalizing large-scale events, complex projects, or consumer-facing service roll-outs.
  • Strong ownership mindset and excellent project management skills for handling multifaceted initiatives.
  • Detail-oriented, solution-focused thinker with experience managing large multi-vendor projects with complex approvals and QA processes.
  • Strong written, verbal, and presentation skills.
  • Ability to work independently and build solid working relationships with stakeholders.
  • Ability to quickly understand new technologies.
  • Experience using metrics and analytics to drive business objectives.
  • Past Access Control, Ticketing, or Stadium Operations experience in theme parks or sports industries is a plus.
  • Experience with hardware and physical rollouts is a plus.
  • Ability to make quick strategic decisions and execute on goals.

Technologies

  • Ballpark Wallet
  • MLB Go-Ahead Entry

Similar Jobs