Product Owner, Crew Technology

As part of Delta Airlines within Crew Technology, this role helps shape the Crew360 product strategy, prioritization, and continuous improvement for crew-facing web and mobile experiences. You will use digital analytics and UX insight, including Quantum Metric, to turn user behavior and operational needs into clear product decisions that improve reliability and effectiveness for crews.

What you’ll do

• Partner with Product Management, Engineering, UX, and business stakeholders to define, prioritize, and refine Crew360 product needs.
• Translate user behavior data, business needs, and operational priorities into recommendations that inform the product roadmap and backlog.
• Support product decisions on enhancements, tradeoffs, and feature priorities to improve the digital crew experience.
• Connect analytics insight to product action by ensuring issues and opportunities are translated into meaningful improvements.
• Use Quantum Metric and other analytics tools to monitor, diagnose, and optimize user journeys across Crew360 web and mobile applications.
• Convert complex behavioral and performance data into actionable insights that improve user experience, reliability, and effectiveness.
• Identify key trends, pain points, and opportunities through quantitative analysis and user behavior mapping.
• Build a strong understanding of crew workflows and user needs to guide analysis and product recommendations.
• Present data stories, product insights, and recommendations in clear formats for both technical and non-technical audiences.
• Partner with the Digital Analytics team to support tagging strategies, dashboard creation, data exploration, and KPI monitoring.
• Ensure analytics instrumentation is accurate, consistent, and complete across Crew360 experiences, validating implementations with engineering teams.
• Identify and close gaps between measurement, product priorities, and execution, including recommending enhancements to instrumentation, tagging, and data quality processes.
• Develop and refine measurement frameworks for digital experience success across Crew360.
• Proactively explore new analytics capabilities and product practices to advance Crew Technology’s digital and product maturity.
• Recommend improvements that support a more intuitive, effective, and reliable Crew360 experience over time.

What you’ll bring

• At least 18 years of age and authorization to work in the United States.
• High school diploma, GED, or high school equivalency.
• Embrace diverse people, thinking, and styles.
• Consistently prioritize safety and security of self, others, and personal data.
• 3–5+ years of experience in digital analytics, product analytics, product ownership, or related roles.
• Hands-on experience with Quantum Metric (or comparable experience analytics platforms).
• Strong quantitative analysis skills to identify patterns and develop clear insights and recommendations.
• Experience collaborating in cross-functional product or technology environments.
• Ability to work through ambiguity, balance competing priorities, and independently identify next steps.
• Strong communication and stakeholder management skills to influence decisions across technical and business teams.

Technologies you may use

• Quantum Metric
• SQL
• Python
• Tableau
• Power BI

Benefits

• Competitive salary, industry-leading profit sharing, and performance incentives
• 401(k) with generous company contributions up to 9%
• Up to 2 weeks of vacation for new hires (earned for use in the following vacation year)
• Up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Paid parental leave: 12 weeks for birthing parents and 2 weeks for non-birthing parents
• Comprehensive health benefits (medical, dental, vision, short/long term disability, and life insurance)
• Family care assistance including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs for loved ones
• Holistic Wellbeing programs, including an employee assistance program, free financial coaching, and extensive resources supporting mental health
• Space-available flight privileges for employees and eligible family members
• Career development programs and world-wide partnerships supporting community service and sustainability efforts
• Business Resource Groups supporting inclusion and perspective
• Recognition rewards and awards through Unstoppable Together
• Access to Deltaperks with over 500 discounts and voluntary benefits

Preferred qualifications: Experience supporting both mobile and web applications; bachelor’s degree in Analytics, Computer Science, Business, Information Systems, or related field (or equivalent experience); familiarity with agile product development and backlog refinement; experience writing or shaping product requirements, user stories, or enhancement priorities; experience with SQL, Python, or visualization tools (Tableau, Power BI); prior exposure to airline operations or crew-focused technology environments.