Product Owner – Manager

Pfizer is hiring a Product Owner – Manager within U.S. Patient Support Services (PSS). The role provides functional subject matter expertise, leads end-to-end project delivery, and supports product execution tied to an assigned disease area.

Role Focus

In this position, you will deliver patient services capabilities through cross-functional collaboration and governance. You will also contribute Salesforce and CRM configuration expertise to translate business requirements into scalable solutions that improve Pfizer’s patient support capabilities.

Responsibilities

• Lead end-to-end project delivery, ensuring alignment with business priorities, resourcing plans, and organizational strategy.
• Define project scope, success metrics, timelines, and deliverables using consistent and scalable project management frameworks.
• Facilitate planning sessions, sprint cycles, status reviews, and stakeholder touchpoints to sustain visibility and momentum.
• Identify, manage, and resolve risks, dependencies, and issues, escalating as needed for timely resolution.
• Coordinate cross-functional contributors across business SMEs, technical teams, and vendor partners to support cohesive execution.
• Communicate project progress, risks, and impacts clearly to stakeholders at all levels, tailoring messaging for technical and non-technical audiences.
• Maintain governance documentation, project artifacts, and reporting to support transparency and compliance.
• Drive continuous improvement by evaluating project outcomes and incorporating learnings into future work.
• Demonstrate project delivery success using Agile, Waterfall, or hybrid methodologies.
• Translate business requirements into scalable Salesforce configuration solutions, including personas, visibility models, record types, page layouts, and flows.
• Define and enforce configuration standards to maintain consistency and quality across CRM components.
• Ensure patient services solutions reflect the voice of the customer in configuration decisions to deliver usability and business value.
• Collaborate with Business Analysts, Admins, and Development teams to plan and execute sprints that meet delivery timelines and quality expectations.
• Maintain governance and prioritization frameworks that support transparent decision-making and effective resource allocation.
• Review functional and technical designs to confirm usability, scalability, and alignment with business objectives.
• Participate in program governance by communicating goals, progress, and impact to stakeholders.
• Serve as a functional expert in patient services processes for an assigned disease area, ensuring documentation of business problems and acceptance criteria.
• Document and maintain functional documentation, including business process flows and data flow diagrams, and review of JIRA stories, acceptance criteria, and related materials.
• Perform business impact assessments to prioritize critical capabilities and define testing scenarios prior to deployment.
• Partner with change leads to create change management, training, and communication plans for large enhancements and projects.
• Create and provide end-user training for specific projects or larger changes.
• Work within a delivery POD to help resolve business questions, define UAT scenarios, and provide functional expertise across patient support platforms including Polaris, PSSP, AWS, NICE InConnect, and other peripheral systems.
• Ensure delivered solutions align with business requirements and enhance Pfizer’s patient services capability.
• Write JIRA stories with clear problem definition and acceptance criteria.
• Maintain training materials and train power users on CRM capabilities.

Required Qualifications

• Bachelor’s degree with 4+ years of relevant experience, or a master’s degree with 2+ years of relevant experience, or a PhD, or an associate’s degree with 8+ years of relevant experience, or a High School Diploma with 10+ years of relevant experience.
• Functional experience in the patient services domain with strong process knowledge.
• Expertise in modern technology platforms including Salesforce, IVR workflow, data models, and AI.
• Proven experience running patient services operations and platform operations to support delivery.
• Strong program/project management and SDLC experience.
• Experience working with teams across multiple time zones (examples include Greece and India).

Technologies

• Salesforce
• JIRA
• IVR workflow
• AI
• Microsoft Office
• Polaris
• PSSP
• AWS
• NICE InConnect

Compensation & Location

• Location: New York, NY (hybrid)
• Base salary: USD 99,200 to 165,400 per year
• Work arrangement: Hybrid role requiring in-site work 2 to 3 days per week
• Preferred location: NYHQ or PA-Collegeville

Benefits

• Pfizer’s Global Performance Plan with a bonus target of 12.5% of base salary
• Eligibility to participate in a share-based long-term incentive program
• 401(k) plan with Pfizer matching contributions
• Additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday, and personal days
• Paid caregiver/parental and medical leave
• Health benefits including medical, prescription drug, dental, and vision coverage

Additional Job Details

• Last date to apply: October 30, 2026
• Ability to travel based on business needs
• Not eligible for a relocation package
• This role is posted in multiple locations
• Relocation assistance may be available based on business needs and/or eligibility
• Candidates must be authorized to be employed in the U.S. by any employer
• U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future

EEO & Employment Eligibility

• Pfizer is an E-Verify employer.
• This position requires permanent work authorization in the United States.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws.