Project Manager (Senior Product Manager)

System One offers a collaborative, impact-driven environment for a Senior Product Manager to lead a Medicaid eligibility outcomes initiative. This contract role in Baltimore, MD, is hybrid and pays $65 per hour. You will partner with policy leaders, eligibility operations, and technical delivery teams to define a clear product vision, drive delivery, and measure impact across policy, operations, and technology domains.

Benefits

• Health, dental, and vision coverage
• Flexible spending accounts
• Life insurance and voluntary plans
• 401(k) retirement plan

Overview

We are seeking a senior-level Product Manager, internally titled Project Manager, to lead the vision and delivery for a Medicaid eligibility outcomes initiative. You will align with program leadership, eligibility operations, and technical delivery teams to ensure improvements are grounded in user needs and measurable results, while maintaining regulatory compliance and security standards.

Responsibilities

• Serve as the Senior Product Manager for a cross-functional Medicaid eligibility outcomes pilot team.
• Own and refine the product vision for a designated outcome area, ensuring alignment with program goals and compliance constraints.
• Define, track, and communicate KPIs tied to beneficiary and worker outcomes, including renewals/retention, reduced administrative burden, fewer procedural terminations, and higher ex parte renewals.
• Drive prioritization using user research, performance data, policy needs, and delivery feasibility.
• Facilitate stakeholder engagement across program leadership, eligibility staff, IT teams, and external partners; present trade-offs and recommendations.
• Translate operational pain points and policy requirements into roadmaps, backlogs, and acceptance criteria.
• Partner with engineering, design, human-centered design, analysts, SMEs, and delivery teams from discovery through launch and post-launch measurement.
• Turn research outputs such as journey maps and service blueprints into prototypes and implementable improvements.
• Ensure solutions meet applicable regulations and standards including CMS Medicaid regulations, Section 508/WCAG accessibility, and privacy/security obligations.
• Support agile, iterative delivery and help build sustainable product practices.
• Follow security, change control, and PMO processes.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or related field.
• Minimum 2 years of Product Management experience.
• 7+ years of Product Management experience, including 3+ years in complex, regulated, or large-scale environments (government, healthcare, financial services, etc.).
• 2+ years in a product lead capacity owning product vision, roadmap, and end-to-end prioritization.
• Proven track record launching a digital feature or product end-to-end with measurable outcomes.
• Strong ability to navigate policy, operational, legal/regulatory, and technical constraints in stakeholder-heavy environments.
• Excellent written and verbal communication skills for executive, frontline, and technical audiences.
• Experience translating needs into clear requirements, user stories, and acceptance criteria.

Preferred Qualifications

• Medicaid or public benefits experience (CHIP, SNAP, TANF), including eligibility workflows, renewals/redeterminations, ex parte, and procedural terminations.
• Product experience in public-sector benefits, marketplaces, civic tech, or mission-driven organizations.
• Familiarity with public-sector compliance and modernization practices (USDS/18F-style delivery).
• Experience partnering with human-centered design or service design teams.
• Experience defining and managing OKRs/KPIs and using analytics or experimentation to guide prioritization.
• Experience with AI-assisted workflows or automation in regulated environments, with responsible AI and equity considerations.
• Certifications such as CSPO, SAFe PO/PM, Pragmatic Institute, or similar programs.