Senior IT CRM Product Owner

AstraZeneca is hiring a Senior IT CRM Product Owner to lead the modernization of U.S. Oncology customer engagement capabilities across Salesforce platforms. This role focuses on Salesforce Life Science Cloud activation, omnichannel orchestration, and AI-driven closed-loop engagement, with technical leadership spanning integrations, data orchestration, and delivery with global teams.

Role Focus

Own the technical implementation and evolution of AstraZeneca’s U.S. Oncology customer engagement ecosystem, including Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud. Act as a technical liaison to Global Product teams to extend the Global Core baseline for U.S. regulatory and market needs, while guiding feedback loops that shape the global roadmap.

Responsibilities

• Lead technical implementation and optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud.
• Drive deployment of Agentforce to automate customer interactions and enhance field force productivity through autonomous agents.
• Translate complex U.S. OBU business requirements (including sample management, patient services, and physician targeting) into scalable technical architectures and reference designs.
• Design and execute the technical strategy for omnichannel orchestration across Salesforce Life Science Cloud and Marketing Cloud.
• Use Data Cloud as the “intelligent brain” to support real-time, closed-loop engagement.
• Ensure AI-driven recommendations (for example, Next Best Action) are presented to field reps in CRM and simultaneously trigger personalized digital journeys in Marketing Cloud.
• Overhaul the integration landscape by moving from legacy middleware to real-time, API-first architectures.
• Define and enforce standards for event-driven integrations and microservices.
• Ensure data orchestration between Salesforce Data Cloud and internal and external oncology data sources, prioritizing data quality, lineage, and latency.
• Serve as primary technical liaison to Global Product teams, extending the Global Core baseline for U.S. requirements.
• Establish feedback loops to influence the global roadmap based on U.S. Oncology technical constraints and opportunities.
• Lead and mentor a squad of engineers, supporting agile delivery, continuous learning, and technical excellence.
• Set engineering standards, conduct design and code reviews, and drive DevSecOps practices including CI/CD, automated testing, and observability.
• Manage technical deliverables from external implementation partners and Salesforce Professional Services to ensure alignment with quality and architecture expectations.

Requirements

• Bachelor’s degree preferably in computer science, Information Technology, or a related field.
• 7+ years of overall experience, preferably in CRM or related Customer Engagement processes.
• Proven ability to influence and align senior stakeholders across Business and IT.
• Ability to convert complex technical trade-offs into strategic business value and negotiate priorities between U.S. commercial leaders and Global IT product owners.
• Expert-level understanding of closed-loop marketing and omnichannel orchestration.
• Proven ability to architect solutions where CRM activities and digital triggers (email, web, social) are synchronized via a central AI/data engine.
• Track record managing Veeva CRM or Salesforce Life Science Cloud suite.
• Deep expertise in Salesforce Data Cloud and Marketing Cloud.
• Mastery of RESTful API design, Event-Driven Architecture (EDA), and asynchronous messaging patterns using Kafka or MuleSoft.
• Experience managing complex data pipelines and ETL/ELT processes, ensuring data integrity across clinical and commercial sources.
• Proven experience leading Scrum/Kanban squads, managing technical debt, and driving DevSecOps culture (CI/CD pipelines, GitFlow, Automated Testing).
• Hands-on experience or certifications in Salesforce Agentforce or building autonomous agents using Large Language Models (LLMs) and RAG (Retrieval-Augmented Generation).
• Deep understanding of U.S. Oncology including HIPAA, claims data, EHR models, and regulatory considerations.
• Proficiency in AWS or Azure, specifically serverless computing (Lambda/Functions) or data warehousing (Snowflake).
• Experience managing Managed Services or System Integrator (SI) partners to ensure code quality and adherence to architectural blueprints.

Technologies

• Salesforce Life Science Cloud, Marketing Cloud, Data Cloud, Agentforce
• Salesforce, Veeva CRM
• RESTful API, Event-Driven Architecture (EDA), Kafka, MuleSoft
• ETL/ELT
• Scrum, Kanban, DevSecOps, CI/CD, GitFlow, Automated Testing
• AWS, Azure, Lambda, Snowflake
• Large Language Models (LLMs), RAG (Retrieval-Augmented Generation)

What You’ll Achieve in Your First 12 Months

• Launch Core Capabilities: Activate Salesforce Life Science Cloud for U.S. Oncology with measurable improvements in field productivity.
• Modernize Connectivity: Stand up API-first, event-driven integrations to reduce data latency for targeting and patient services.
• Pioneer AI: Deliver an initial Agentforce pilot that automates compliant customer interactions and scale learnings across brands.
• Optimize Delivery: Establish engineering “ways of working” and vendor performance frameworks to accelerate delivery and reduce risk.

Benefits

• Qualified retirement program [401(k) plan]
• Paid vacation and holidays
• Paid leaves
• Health benefits including medical, prescription drug, dental, and vision coverage

Location and Details

Location: Gaithersburg, Maryland, United States (Onsite)

Job ID: R-261187

Date Posted: 04/10/2026; 05-Oct-2026

Salary: USD 165,651 - 248,485 per year