Senior Lead Product Owner - WIM Operations Money Movement

Wells Fargo is seeking a Senior Lead Product Owner to guide product strategy and delivery for Account Opening and Payments capabilities within Wealth Investment Management (WIM) Operations. This hybrid role is based in Charlotte and focuses on modernizing onboarding and payment experiences, improving straight-through processing, and retiring legacy platforms while reducing operational risk and minimizing customer disruption.

What you’ll work on

• Define and execute the strategic vision, multi-year roadmap, and investment priorities for Account Opening and Payments products.
• Lead platform modernization efforts that support account onboarding, maintenance, funding, transfers, money movement, identity verification, and servicing capabilities.
• Manage a portfolio of initiatives spanning digital, advisor-assisted, operations-assisted, and straight-through processing experiences.
• Drive product decisions using customer insights, operational metrics, data analytics, market trends, and regulatory requirements.
• Establish and track product goals, KPIs, OKRs, adoption metrics, and business outcomes.
• Partner with technology leaders to prioritize epics, features, and technical investments while balancing risk reduction, platform resiliency, and customer experience improvements.
• Collaborate with Operations, Digital, Risk, Compliance, Legal, and Control partners to ensure products are designed and delivered in line with regulatory and governance requirements.
• Lead product planning, prioritization, dependency management, and quarterly delivery commitments across multiple agile teams.
• Drive retirement of legacy applications and migration to strategic platforms with attention to operational risk and customer disruption.
• Present product strategy, roadmap updates, investment recommendations, and business outcomes to executive leadership.
• Build and develop high-performing product teams, fostering a customer-focused, data-driven, outcome-oriented culture.
• Ensure stakeholder alignment across business lines and enterprise partners to remove impediments and accelerate delivery.

Qualifications

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent experience demonstrated through one or a combination of work experience, training, military experience, or education.

Desired qualifications

• 5+ years leading complex financial services, banking, brokerage, payments, or digital servicing products.
• Experience defining and executing product strategy, roadmaps, and investment plans for large-scale product portfolios.
• Experience leading cross-functional teams in Agile using tools such as Jira and Confluence.
• Ability to lead large programs with multiple stakeholders, dependencies, and delivery teams.
• Strong understanding of regulatory, compliance, risk, and control frameworks in financial services.
• Use of customer insights, analytics, and operational metrics to influence product decisions.
• Proven communication skills with senior executives and ability to influence outcomes across a matrixed organization.
• Experience managing product backlogs, prioritization frameworks, and strategic trade-off decisions.
• Strong problem-solving, critical thinking, and decision-making skills.
• Knowledge of brokerage, advisory, retirement, deposit, or wealth management products and operations.
• Experience with digital transformation, platform modernization, and legacy retirement initiatives.
• Familiarity with operational workflow platforms, straight-through processing, activity management, and automation capabilities.
• Experience supporting account opening, onboarding, KYC, CIP, customer due diligence, payments, transfers, money movement, or servicing platforms.
• Experience leading products with significant regulatory, operational, and technology dependencies.

Tools

• Jira
• Confluence

Location and role expectations

• Primary posting location: 1525 W W T Harris Blvd, Charlotte, North Carolina 28262-8522 (hybrid).
• Additional posting location: 401 Las Colinas Blvd W, Irving, Texas 75039.
• Ability to work in office at the posted location under a hybrid schedule.
• Candidates must be willing to work additional hours as needed.
• This position is not eligible for VISA sponsorship.

Posting end date: 26 Oct 2026. Job posting may come down early due to volume of applicants.