Senior Quality Delivery Product Manager

Drive quality delivery for U.S. Consumer Deposits product capabilities with a focus on Holds & Funds Availability, cross-product risk, and continuous improvement.

Responsibilities

• Develop and maintain product strategies, plans, and roadmaps for Holds & Funds Availability aligned to business and risk objectives and customer experience goals
• Monitor product performance, customer behavior, financial results, operational outcomes, risk indicators, complaint trends, and market developments to identify issues and recommend actions
• Lead or support initiatives from concept through implementation: business cases, requirements, prioritization, testing, readiness, communications, change management, and post-implementation review
• Provide strategic direction and business leadership for technical initiatives impacting deposit products, processes, controls, and customer outcomes
• Partner across Consumer Deposits, Fraud, Risk, Compliance, Legal, Deposit Operations, Digital, ATM, financial centers, Technology, Customer Care, and other stakeholders to deliver product, risk, and process improvements
• Act as a subject-matter resource for holds and funds availability, including relevant policies, processes, controls, customer impacts, and regulatory requirements
• Analyze hold activity, release timing, overrides, losses, complaints, exceptions, and channel outcomes to surface patterns, root causes, and improvement opportunities
• Recommend enhancements to holds and funds availability policies and processes, balancing customer access, fraud and credit risk, operational feasibility, and regulatory requirements
• Develop business requirements and partner with Technology to improve and maintain the automated holds rules engine and related decision logic
• Support complaint management by analyzing customer feedback, identifying systemic themes, coordinating responses to complex or escalated matters, and driving corrective actions
• Lead or support customer monetary remediations: issue assessment, impact analysis, remediation planning, stakeholder coordination, customer communications, execution oversight, and closure documentation
• Support risk identification, issue management, and remediation activities for assigned deposit products and capabilities, including root-cause analysis and sustainable corrective actions
• Support governance, issue resolution, reporting, and stakeholder forums for assigned products and capabilities, including holds and funds availability
• Translate complex product, policy, regulatory, technical, and analytical information into clear recommendations, communications, procedures, and training materials
• Apply BMO’s Risk Management Framework, Risk Culture, approved Risk Appetite, policies, standards, procedures, laws, and regulations to take measured risks while protecting the bank

Requirements

• Typically 5 to 7 years of relevant product management, banking, financial-services, deposit operations, risk, compliance, technology, or related experience
• Post-secondary education in business, finance, analytics, technology, or a related field, or an equivalent combination of education and experience
• Strong knowledge of product management practices: strategy, performance management, requirements, implementation, and ongoing optimization
• Strong working knowledge of checking and savings products, broader retail deposit portfolio, related operational processes, and customer and risk considerations
• Experience using data to identify trends, evaluate trade-offs, isolate root causes, and recommend improvements across product, policy, process, controls, or remediation
• Experience developing business requirements and partnering with cross-functional teams to implement operational and technical changes
• Demonstrated ability to make sound decisions independently and provide strategic direction on complex technical or operational initiatives
• Demonstrated leadership and ability to influence and build alignment across business, operations, technology, risk, compliance, and customer-facing teams
• Strong verbal and written communication, analytical, problem-solving, project management, and change management skills
• Proficiency with Microsoft Excel and Microsoft PowerPoint, translating detailed analysis into clear recommendations

Preferred Qualifications

• Deposit operations experience with Host, TPSS, or comparable core deposit-processing platforms
• Knowledge of check processing, holds and funds availability, and Regulation CC
• Experience with complaint management, customer monetary remediation, regulatory or agency complaints, or issue management
• Experience with automated decision engines, fraud strategy, operational risk, or regulatory issue management
• Experience working in an agile delivery environment
• Experience designing dashboards, key performance indicators, key risk indicators, testing strategies, or post-implementation monitoring

Tools & Technologies

• Microsoft Excel
• Microsoft PowerPoint

Location

• Chicago, IL (onsite)

Compensation

• USD 100,000 - 220,000 per year
• Pay type: Salaried