Sr Digital Product Manager

Join Thermo Fisher Scientific as a Senior Digital Product Manager to shape digital promotional and offer experiences across the company’s digital ecosystem. This role focuses on turning customer and commercial strategies into clear product direction, measurable outcomes, and scalable capabilities that help customers understand offers and value without unnecessary complexity.

What you’ll do

• Define product vision and digital promotional and offer strategy across the digital commerce ecosystem.
• Translate customer, marketing, and commercial strategies into product opportunities that improve customer value and support measurable business outcomes.
• Own and maintain a multi-year product roadmap using customer needs, commercial priorities, platform capabilities, and emerging digital trends.
• Identify cross-site and cross-platform opportunities, aligning product capabilities across organizational boundaries.
• Partner with other digital product leaders so promotional experiences work with key customer journey elements.
• Design experiences that help customers understand relevant offers, purchasing options, and value while minimizing cognitive load.
• Work with Digital Marketing, Pricing, and Commercial teams to determine how promotions, contract pricing, volume discounts, customer-specific programs, and other offers are represented digitally.
• Establish product principles for presenting and prioritizing multiple simultaneous customer messages so the most relevant information is understandable and actionable.
• Develop personalization strategies using signals such as customer profile, purchasing behavior, account context, contract status, product affinity, and more.
• Collaborate with UX and Research to understand how customers perceive pricing and promotional information, then use insights to simplify complex concepts.
• Advocate for the customer when marketing or commercial goals could lead to confusing, duplicative, or competing experiences.
• Serve as a strategic product partner to translate campaign and promotional objectives into scalable digital capabilities, not one-off experiences.
• Distinguish business requests from underlying customer or commercial problems, then identify the most effective product intervention.
• Create business justification for major investments, including expected customer impact, commercial value, opportunity cost, and measurable success criteria.
• Set product KPIs and outcome measures across promotional engagement, conversion, incremental revenue, margin impact, customer behavior, and experience quality.
• Lead experimentation plans, including hypotheses and experimentation strategies, to test whether promotional experiences drive incremental behavior rather than simply discounting existing demand.
• Use A/B testing, multivariate testing, customer research, and behavioral analytics to improve offer relevance and presentation.
• Define guardrail metrics to ensure conversion gains do not create unintended impacts on margin, trust, or long-term purchasing behavior.
• Turn performance data and customer insights into roadmap decisions and recommendations for senior leadership.
• Lead alignment across Digital Marketing, Pricing, Merchandising, Engineering, UX, Analytics, Legal, QA, Commercial teams, and other product organizations.
• Make and communicate prioritization decisions when customer, commercial, and technical needs compete for investment.
• Partner with Engineering and architecture leaders to evolve the technology and data capabilities needed for scalable promotional and personalization experiences.
• Maintain accountability for customer and business outcomes across the product lifecycle, not only feature delivery.

What you bring

• Bachelor’s degree required.
• 7+ years of experience in Digital Product Management, Digital Commerce, Customer Experience, or closely related roles.
• Demonstrated experience defining product strategy and owning roadmaps for customer-facing digital products.
• Experience leading product decisions in complex, cross-functional environments with multiple business and technical stakeholders.
• Experience using analytics, customer insights, and experimentation to make prioritization and investment decisions.
• Proven ability to translate ambiguous customer and business problems into product strategy, measurable outcomes, and executable roadmaps.
• Strong communication skills to present strategy, recommendations, and trade-offs to both senior executives and technical teams.

Preferred experience

• Experience delivering digital commerce capabilities for B2B customers, procurement organizations, or enterprise purchasing workflows.
• Experience with contract pricing, customer-specific catalogs, negotiated commercial programs, promotions, or other complex offer structures.
• Experience developing personalized or segmented digital customer experiences.
• Experience partnering closely with Marketing organizations to translate campaign strategies into scalable digital products.
• Experience designing experiences where multiple messages, prices, or offers must be presented without unnecessary cognitive complexity.
• Experience with global digital platforms supporting regional and market-specific requirements.
• MBA or advanced business education.

Benefits and total rewards

• Choice of national medical and dental plans, plus a national vision plan with health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs including a competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) with an opportunity for eligible colleagues to purchase company stock at a discount.
• Comprehensive Total Rewards package.
• Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Work schedule and environment

• Standard (Mon-Fri)
• Office environment

Location and eligibility

• Onsite: Carlsbad CA, Morrisville NC, Pittsburgh PA, Hillsboro OR, Waltham MA, or Tijuana Mexico.
• Relocation assistance is not provided.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to pass a comprehensive background check, including a drug screening.

Compensation

• Salary range (estimated based in California): $143,000.00–$180,000.00 annually.
• May also be eligible for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
• For more information on benefits: https://jobs.thermofisher.com/global/en/total-rewards.

KEY CAPABILITIES FOR SUCCESS: Strategic product leadership; customer advocacy; commercial acumen; experience judgment; data-driven decision making; systems thinking; curiosity and continuous learning.