Sr. Reliability Product Manager-Tech, Infrastructure Reliability & Quality

Senior Reliability Product Manager focused on building internal tools and mechanisms to improve product reliability, quality, and supplier management for AWS infrastructure, onsite in Herndon, VA.

Responsibilities

• Gather requirements for reliability and quality metrics across products
• Define Page 0 metrics for IRQ-supported products
• Collaborate with partner teams to design tooling and tracking capabilities
• Create tools to report metrics on a regular cadence and flag endemic issues
• Develop a supplier qualification management tool for Long Lead Equipment (LLEs)
• Implement a tracking system for 360-degree evaluations
• Ensure proper quality and reliability evaluations are conducted
• Establish data archiving processes and internal approval workflows
• Develop reporting and compliance mechanisms
• Collaborate with the EAM team to establish a tracking system for Tier 2 components
• Forecast Tier 2 component lifespan to inform maintenance, replacement, and end-of-life planning

Requirements

• At least five years of end-to-end product delivery experience
• At least five years of technical product or program management experience
• At least five years of mission critical facilities experience
• Bachelor's degree in Engineering, product marketing, or business development
• Proven experience owning and shaping roadmap strategy and definitions

Benefits

• Comprehensive health coverage
• 401(k) with employer match
• Paid time off policies
• Parental leave benefits
• Sign-on bonus
• Restricted stock units (RSUs)
• Flexible spending accounts
• Employee assistance program (EAP)

About the Team

• Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, earning trust from startups to Global 500 companies to power their businesses.
• AWS values diverse experiences. If you do not meet every preferred qualification, we encourage you to apply and bring your unique background.
• We value work-life harmony and strive for flexibility to support you at work and at home, aiming to unlock cloud potential together.
• At AWS, learning and curiosity are part of our culture. Employee-led affinity groups foster inclusion and pride in our differences, with events like CORE and AmazeCon enriching the experience.
• We aim to raise our performance bar and become Earth’s Best Employer, offering knowledge-sharing, mentorship, and resources for professional growth.