Lead Product Owner

Black Duck Software, Inc. is looking for a Lead Product Owner to shape and improve enterprise business systems and processes. This onsite role in Burlington, MA provides the opportunity to own end-to-end product vision for key platform capabilities, align roadmaps to organizational objectives, and drive measurable improvements across quoting, pricing, contracting, and order orchestration workflows.

In this position, you will lead strategy and continuous optimization for platform capabilities built around Salesforce CRM and Salesforce Revenue Cloud, including Revenue Cloud Automation (RCA), Salesforce CPQ, and Contract Lifecycle Management (CLM). You’ll collaborate with Business Operations, IT, and other stakeholders to enhance system visibility, automation, data integrity, and adoption across critical business processes.

Responsibilities

• Own the product vision and strategy for assigned enterprise systems, aligning platform capabilities with broader organizational and operational objectives.
• Define and manage the product roadmap, prioritizing enhancements that improve process efficiency, data quality, user adoption, and business performance.
• Partner with business stakeholders and operational teams to understand workflows, pain points, and requirements, translating feedback into actionable product and process improvements.
• Design and optimize system configurations, automation rules, data models, and workflow logic within Salesforce CRM and integrated platforms.
• Manage integrations across the enterprise technology stack, including Salesforce CRM and connected third-party applications, ensuring seamless data flow and process continuity.
• Define and monitor KPIs to measure system effectiveness, adoption, process efficiency, and overall platform health.
• Collaborate with Business Operations, IT, and other stakeholders to support end-to-end data integrity, process adherence, SLA compliance, and continuous feedback loop automation.
• Run regular cross-functional business reviews and stakeholder syncs to communicate roadmap priorities, performance metrics, and best practices.
• Drive change management and enablement initiatives, including end-user training, documentation, and stakeholder communication plans.
• Stay current with platform capabilities, industry trends, and emerging best practices to continuously enhance productivity and system value.
• Apply the product vision and roadmap to Quote to Fulfillment capabilities, including quoting, pricing, contracting, order orchestration, and related operational workflows.
• Design and optimize CPQ configurations, pricing and discounting rules, product catalog and bundle structures, approval workflows, and quoting logic within Salesforce Revenue Cloud and integrated platforms.
• Support the implementation, configuration, and ongoing management of Salesforce Revenue Cloud Automation (RCA) to enable scalable quoting, pricing, and order-orchestration capabilities.
• Align Contract Lifecycle Management (CLM) processes, including contract generation, redlining, approvals, and renewals, with upstream quoting and downstream fulfillment needs.
• Manage and improve integrations across Salesforce CPQ/RCA, CLM, ERP, billing, and related systems to support data flow from quote through order, contract, and fulfillment.
• Define and monitor Quote to Fulfillment KPIs related to system effectiveness, adoption, process efficiency, data quality, and platform health.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (advanced degree a plus).
• 7+ years of experience in Product Management, Business Systems, or IT/Operations roles focused on enterprise platform ownership and process improvement.
• Proven experience partnering with cross-functional business teams to improve workflows, system adoption, and operational outcomes through technology and automation.
• Deep experience with Salesforce CRM, including configuration, administration, workflow automation, and platform integrations.
• Ability to design and manage business process workflows, data models, and multi-stage operational processes across departments.
• Familiarity with reporting and analytics tools such as Salesforce Reports/Dashboards, Tableau, or equivalent.
• Knowledge of Agile/Scrum product development methodologies and tools such as Jira and Confluence (or similar).
• Strong communication, facilitation, and stakeholder management skills, with a track record of driving consensus and leading cross-functional initiatives.
• Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.
• Experience with Quote-to-Cash or Quote-to-Fulfillment platform ownership and process improvement.
• Experience with Salesforce CPQ and the broader Revenue Cloud, including pricing and discounting setup, approval workflows, and platform integrations.
• Hands-on experience implementing or managing Salesforce Revenue Cloud Automation (RCA) and Contract Lifecycle Management (CLM) (preferred).
• Knowledge of pricing strategy, discounting models, deal-desk processes, and quote-to-cash process design (preferred).
• Experience working with integrations across CPQ, CLM, ERP, billing, and related enterprise platforms (preferred).

Compensation: USD 140,000 - 195,000 per year.

Technologies: Salesforce CRM, Salesforce Revenue Cloud, Salesforce Revenue Cloud Automation (RCA), Salesforce Reports/Dashboards, Tableau, Salesforce CPQ, Contract Lifecycle Management (CLM), Jira, Confluence, Agile/Scrum.