Own the technical delivery and optimization of U.S. Oncology CRM and data engagement capabilities in a hybrid role based in Gaithersburg.

Lead the technical build-out and day-to-day optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud.
Support deployment of Agentforce pilots to automate customer interactions and improve field force productivity.
Execute the technical strategy for omnichannel journeys, ensuring Data Cloud triggers real-time, personalized actions for field reps in the CRM.
Develop and maintain API-first and event-driven integrations between Salesforce and oncology data sources including claims and EHR feeds.
Run an engineering squad through Scrum/Kanban (daily execution), including code reviews and enforcement of DevSecOps practices such as CI/CD and automated testing.
Review external partner technical deliverables to confirm alignment with internal architectural principles and code quality expectations.

Bachelor’s Degree or equivalent experience.
5+ years of experience in CRM or related Customer Engagement processes.
Deep technical experience with Veeva CRM and/or Salesforce Life Science Cloud, including configuration of Data Cloud and Marketing Cloud.
Proficiency in RESTful API design and Event-Driven Architecture (EDA) using tools such as MuleSoft or Kafka.
Proven experience leading engineering squads, managing technical debt, and driving GitFlow and CI/CD pipelines.
Ability to explain technical trade-offs to IT partners and translate business requirements into technical designs.
Hands-on experience or certifications in Salesforce Agentforce and/or building autonomous agents using LLMs and RAG (Retrieval-Augmented Generation).
Deep understanding of U.S. Oncology, including HIPAA, claims data, EHR models, and related regulatory considerations.
Proficiency in AWS or Azure with experience in serverless computing (Lambda/Functions) or data warehousing (Snowflake).
Experience managing Managed Services and/or System Integrator (SI) partners to ensure code quality and adherence to architectural blueprints.

Salesforce Life Science Cloud, Marketing Cloud, Data Cloud, Agentforce, Salesforce
RESTful API, Event-Driven Architecture (EDA), MuleSoft, Kafka, API-first
Scrum, Kanban, DevSecOps, CI/CD
Veeva CRM, GitFlow
Large Language Models (LLMs), RAG (Retrieval-Augmented Generation)
AWS, Azure, Lambda/Functions, Snowflake
HIPAA, EHR, claims data

401(k) plan
Paid vacation and holidays
Paid leaves
Health benefits including medical, prescription drug, dental, and vision coverage
Short-term incentive bonus opportunity
Eligibility to participate in an equity-based long-term incentive program (salaried roles)
Retirement contribution (hourly roles)
Commission payment eligibility (sales roles)
Overtime pay when working qualifying overtime hours (for hourly and salaried non-exempt employees)

Location: Gaithersburg, Maryland, United States (hybrid)

Salary: USD 127,352 - 191,028 per year

Job ID: R-261186

Date posted: 04/10/2026; 05-Oct-2026

CRM IT Product Owner - US Oncology

Job Description