Fast Play Product Manager

In Lakeland, Florida, Brightstar Lottery is seeking a Fast Play Product Manager to lead the end-to-end strategy for the Fast Play portfolio, guiding concepts from ideation through launch while coordinating with customer partners and cross-functional teams to deliver compliant, commercially successful games. This onsite role emphasizes strengthening customer relationships, translating market insights into practical product improvements, and driving performance across the portfolio. The position offers a salary range of USD 60,989 to 200,500 per year and requires an associate degree with a background in customer-focused and industry-relevant roles.

Responsibilities

• Build and deepen Fast Play customer relationships across designated jurisdictions.
• Serve as the subject matter expert for the Fast Play portfolio, presenting capabilities and recommendations.
• Analyze performance data, KPIs, and market trends to guide gameplay strategies and portfolio decisions.
• Recommend product enhancements aligned with customer needs, competitive insights, and Brightstar best practices.
• Ensure visibility of forecasts and pipeline activity with Lakeland-based customer-facing and development teams.
• Develop and manage project timelines in partnership with technical and site teams.
• Monitor game development, art conversion, and software builds to ensure customer requirements are met.
• Resolve issues by collaborating with software, project, and operational stakeholders.
• Support onboarding of new customers by gathering and documenting requirements.
• Participate in cross-functional initiatives focused on process and product improvements.
• Apply best practices from Instant Win, Fast Play, and eInstant games to develop customer-ready concepts.
• Submit design requests and collaborate with Creative teams on new game assets.
• Build prize structures, including guaranteed low-end prize structures (GLEPs), aligned with game mechanics.
• Review gameplay parameters and playability, offering informed recommendations as needed.
• Contribute requirements and insights for future Fast Play product enhancements and integrations.

Requirements

• Associate’s degree in Business, Marketing, Sales, Finance, Printing, or a related field, or equivalent experience.
• 6+ years in customer service, account management, or a related role.
• 3+ years in lottery, printing, manufacturing, or a comparable industry.
• Strong project and time management capabilities.
• Excellent written, verbal, and interpersonal communication skills in English.
• Proficiency in Microsoft Office, with advanced Excel formulas and calculations.
• Ability to create accurate prize and payout structures.
• High attention to detail, sound judgment, and discretion with confidential information.
• Self-directed, collaborative, and effective under tight deadlines.

Technologies

• Microsoft Office
• Excel

Benefits

• Health, dental, and vision insurance
• 401(k) Savings Plan with Company contributions
• Life, accident, and disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance

What will make you stand out

• Bachelor’s degree in a related discipline
• Experience with international accounts or multilingual environments
• Prior team leadership or people management experience
• Foreign language proficiency (French, German, Portuguese, or Spanish)

Success profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self