Senior Manager-Strategic Planning & Product Operations

American Express is hiring a Senior Manager to support strategic planning and product operations for the ECMX MarTech organization within Membership Portfolio Services.

Responsibilities

• Support strategic planning, portfolio management, and product operations for ECMX
• Partner with Product, Technology, and Business teams to improve planning rigor and operational execution against strategic priorities
• Operationalize planning processes across the ECMX organization
• Enable portfolio insights to support more data-driven decision-making
• Improve visibility into delivery performance and capacity

Requirements

• 5+ years of experience in strategic planning, product operations, consulting, or a related field
• Strong analytical and problem-solving skills, including the ability to structure complex problems and derive actionable insights
• Experience supporting cross-functional initiatives in matrixed organizations
• Excellent communication skills, including presenting insights clearly to stakeholders
• Employment eligibility to work in the United States is required; the company will not pursue visa sponsorship for these positions

Preferred Qualifications

• Experience in digital product, technology, or management consulting
• Familiarity with portfolio management, capacity planning, or Agile delivery environments
• Exposure to operating model transformation or value-stream-based ways of working
• Experience building dashboards or working with data visualization tools
• Functional knowledge of Marketing and MarTech

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities

Location: New York, NY (hybrid). Compensation: USD 123,000 - 215,250 per yearly.