Senior Product Manager

At Salesforce, you will help shape a high-quality website experience for Piper, Qualified’s AI SDR. This role focuses on the end-to-end visitor journey, including visitor conversations and the messenger surface, with clear product ownership from roadmap to measurement. You will work with design, engineering, AI, marketing, sales, and customer teams to evolve Piper continuously based on real feedback and performance signals.

What you’ll do

• Own and evolve Piper on the website, leading the full visitor experience across the website.
• Turn ambiguity into a roadmap by partnering with customers and stakeholders to surface opportunities, facilitate debate, build consensus, and translate emerging ideas into requirements, priorities, and launch plans.
• Collaborate across teams with design, engineering, AI, marketing, sales, and customer teams to build, launch, and mature high-quality products.
• Define and monitor success by establishing a north star and supporting metrics for response quality, i18n/localization behavior, latency, website performance impact, and visitor experience quality.
• Use AI across the product lifecycle, from synthesizing customer feedback at scale and generating lightweight specs to rapid prototyping and validation with engineering and design.

What you bring

• 5+ years of product management experience, including end-to-end ownership of a product area in a fast-moving B2B SaaS environment.
• Strong technical and product literacy, with the ability to partner closely with engineering and design, engage in technical tradeoffs, and translate ideas into clear requirements and roadmaps.
• Excellent cross-functional communication, including the ability to facilitate debate, drive consensus, and represent the product area clearly to executives, stakeholders, engineering, design, sales, marketing, customer teams, and customers.
• AI fluency, actively using AI in PM workflows such as customer insight synthesis, spec generation, prototyping, and backlog prioritization, and articulating the outcomes it drives.
• A related technical degree required.

Tools you may use

• Claude
• Figma AI

Benefits

• Time off programs
• Medical
• Dental
• Vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Even better if you have

• Experience with conversational, chat, messaging, marketing automation, or other real-time or AI-driven product surfaces.
• Hands-on experience using AI-assisted tools (for example, Claude, Figma AI, vibe-coding tools) to build working prototypes for customer validation and engineering alignment.
• Demonstrated ability to navigate change and lead independently, with an entrepreneurial spirit and willingness to do what it takes to help the team succeed.

Location: San Francisco, CA (onsite). Experience: 5+ years. Salary: USD 172,500 - 285,800 per yearly.

If you need a reasonable accommodation during the application or recruiting process, submit a request via the Accommodations Request Form.

Candidate privacy statement / AI tools for recruiting: Salesforce uses AI tools to help recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans make candidate selection and hiring decisions.

Equal opportunity: Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with employees and applicants. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience; certain roles may be eligible for incentive compensation, equity, and benefits. The typical base salary range for this position is $172,500 - $260,100 annually; in select cities within the San Francisco and New York City metropolitan area, the base salary range is $207,800 - $285,800 annually.