Church Communication CRM Product Manager

The Church of Jesus Christ of Latter-day Saints seeks an onsite Product Manager to lead the Salesforce CRM program in Salt Lake City, UT, guiding vision, strategy, and ongoing platform management to support global engagement with government, interfaith, media, and other external audiences.

Responsibilities

• Support global efforts to identify, nurture, and strengthen strategic relationships with government entities, interfaith partners, media, communities, and other influential audiences.
• Create processes that ensure timely and effective follow-up after meetings with General Authorities and other senior Church leaders.
• Design reporting and analytics to help leaders assess outreach, relationship engagement, and organizational impact.
• Own the CRM platform vision, roadmap, and lifecycle.
• Prioritize enhancements based on stakeholder needs, organizational goals, and strategic priorities.
• Lead planning for current and future capabilities, including integrations, workflow automation, reporting, AI-enabled solutions, document generation, and relationship-management processes.
• Establish and maintain a prioritized backlog, release schedule, and multi-year product roadmap.
• Measure product performance, adoption, and outcomes, and identify opportunities for continuous improvement.
• Administer, configure, and maintain Salesforce CRM.
• Ensure data integrity through imports, cleansing, validation, and governance.
• Design and maintain workflows, automation, validation rules, reports, and dashboards.
• Lead Quality Assurance testing for system enhancements, upgrades, and integrations.
• Collaborate with stakeholders to gather requirements and translate them into CRM solutions.
• Manage teams and volunteers who administer the CRM.
• Provide corporate training and user support, including developing and delivering training sessions.
• Establish credibility with internal stakeholders through demonstrated competence and dependability.
• Create and maintain clear technical documentation for system administrators and users.
• Utilize advanced Microsoft Excel skills for reporting, data analysis, and reconciliation.
• Troubleshoot system issues and implement effective solutions in a timely manner.
• Stay current with releases and emerging technology trends to recommend improvements.
• Manage vendor relationships and project budgets.
• Provide responsive support outside normal business hours as needed to accommodate a global workforce across time zones, ensuring timely communication, issue resolution, and continuity of service.

Requirements

• Bachelor’s degree in Business, Communications, Information Systems, Marketing, Public Administration, or related discipline, or an equivalent combination of education and professional experience.
• At least five years of relevant experience in product management, CRM administration, business systems, customer success, project management, or related fields.
• Experience managing enterprise Salesforce environments.
• Current Salesforce Administrator Certification.
• Strong knowledge of configuration, automation, reporting, dashboards, and integrations.
• Experience with data governance and data security practices.
• Excellent communication and training abilities.
• Advanced proficiency with Microsoft Office, including Excel.
• Experience guiding enterprise products through full lifecycle, from vision and planning to launch, adoption, support, and end-of-life considerations.
• Ability to translate customer needs into product requirements, acceptance criteria, and technical solutions.
• Strong project management, prioritization, and organizational skills.
• Excellent written, verbal, and presentation skills.
• Proven ability to influence cross-functional teams without direct authority.
• Experience leading organizational change, training, and user adoption initiatives.
• Strong analytical capabilities with data-driven decision-making.
• Experience managing vendors, budgets, and technology initiatives.

Technologies

• Salesforce CRM
• Microsoft Excel
• Microsoft Office