Learning Technology Product Manager

CVS Health is seeking a Learning Technology Product Manager to help implement, integrate, and continuously improve enterprise learning platforms and related technologies. This onsite role in Scottsdale, AZ focuses on translating learning and development needs into platform requirements, supporting configurations, and ensuring reliable data migrations and testing across multiple initiatives.

What you’ll do

• Lead implementation and configuration of learning platforms, including LMS and LXP systems.
• Define platform requirements, configuration settings, and customization needs, and ensure those needs are validated with stakeholders.
• Coordinate with vendors and implementation partners on setup, configuration, and deployment activities.
• Develop and maintain platform documentation such as user guides, FAQs, and training materials.
• Own data migration activities, including data extraction, mapping, transformation, and loading.
• Define data requirements, field mappings, and business rules for migrations, then execute data validation and reconciliation testing for accuracy and completeness.
• Identify, resolve, and escalate data quality issues as needed, while maintaining audit trails and documentation for compliance and reporting.
• Create test strategies, plans, cases, and scripts for platform implementations and integrations, including functional, regression, and integration testing.
• Coordinate user acceptance testing (UAT) with business stakeholders and end users, document defects, track resolution, and validate fixes prior to release.
• Oversee pilot rollouts and collect user feedback to guide improvements.
• Partner with integration teams on connectivity, including SSO, HRIS, and content provider integrations.
• Define integration requirements, data flows, and technical specifications, and lead troubleshooting for platform and integration issues.
• Coordinate vendor technical reviews and platform evaluations.
• Gather business requirements from L&D stakeholders across business units and facilitate working sessions to validate requirements and solution designs.
• Communicate project status, risks, and issues to leadership and stakeholders, coordinating across workstreams for alignment and dependency management.
• Provide guidance and direction to analysts and contractors supporting initiatives.

Requirements

• 5+ years experience in Learning Technology, L&D systems, or related IT systems analysis.
• 5+ years experience leading platform implementations, upgrades, or migrations.
• 3+ years hands-on experience with data migration, validation, reconciliation, and quality assurance.
• 3+ years experience working with learning platforms including LMS (for example: Workday Learning, Cornerstone, SABA) and LXP (for example: Degreed, EdCast).
• 2+ years experience with Cornerstone Galaxy Unified Platform.
• 2+ years experience with AI-enabled learning tools, simulation platforms, or immersive learning technologies.
• 2+ years experience developing test strategies and leading UAT.
• 2+ years experience with stakeholder management, including documenting requirements and communicating updates.
• 2+ years experience leading multiple concurrent initiatives and driving results through collaboration.
• 1+ year experience working with AI Products.

Technologies

• LMS, LXP
• Workday Learning, Cornerstone, SABA
• Degreed, EdCast
• Cornerstone Galaxy Unified Platform
• SSO, HRIS
• AI-enabled learning tools, simulation platforms, immersive learning technologies
• AI Products

Education

Bachelors Degree in Learning & Development, Instructional Design, Information Systems, Business or related field.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families

Preferred qualifications

• Experience leading data migration projects including ETL processes and data mapping.
• Familiarity with enterprise system integrations (APIs, xAPI/LRS, SSO, HRIS connectors).
• Experience leveraging AI/ML-driven analytics to personalize learning pathways and recommend content based on learner behavior and performance data.
• Familiarity with implementing or integrating AI-enabled features in learning platforms (for example: chatbots, predictive analytics, adaptive learning engines) to enhance user engagement and outcomes.
• Background in instructional design or learning experience design.
• Healthcare, retail, or pharmacy industry experience.
• Experience managing or coordinating offshore or contractor resources.

Location: Scottsdale, AZ (onsite). Weekly hours: 40. Time type: Full time.

Salary range: USD 92,700 - 185,400 per year. CVS Health bonus, commission, or short-term incentive program may apply in addition to the base pay range.