Senior Salesforce Product Owner

Lead product strategy and delivery for a Salesforce and Agentforce platform ecosystem, partnering across U.S. Bank to translate customer and business outcomes into an enterprise roadmap.

Responsibilities

• Identify, analyze, and interpret business data using multiple techniques to meet business needs and requirements
• Connect U.S. Bank strategy with customer experience, digital, and technology to uncover and prioritize product and portfolio opportunities
• Establish product vision, charter, and roadmap based on prioritized opportunities
• Define product outcomes and OKRs to prioritize features and epics and break work into actionable steps for discovery, design, development, and delivery
• Own the end-to-end product lifecycle using OKRs, including visioning, discovery, planning, design, development, launch, adoption, optimization, and retirement
• Create products with agile, experience design, technology, and risk partners to drive business and customer outcomes
• For technical products, oversee technical features, debt reduction, and modernization based on required platform and product technology expertise
• Define and drive long-term product vision and strategy, aligning customer, business, and platform objectives into a scalable ecosystem
• Anticipate evolving customer needs, market dynamics, emerging technologies, and industry standards, then translate insights into scalable product capabilities
• Partner with executive stakeholders to establish product charters, define outcomes, align priorities, and drive enterprise-wide adoption
• Manage and prioritize product roadmaps using OKRs, business metrics, customer insights, and performance indicators
• Manage trade-offs across stakeholder priorities, business needs, modernization, risk, technology debt, and constraints
• Own platform capabilities across Salesforce and Agentforce, including integrations and partnerships with RIVA, Marketo, Marketing Cloud, Seismic, and Data360
• Establish and evolve platform design standards and reusable capabilities to ensure solutions are secure, scalable, reliable, observable, compliant, and built for long-term ecosystem growth
• Lead highly matrixed teams across product, technology, data, AI/ML, risk, compliance, legal, and business stakeholders to deliver measurable customer and business outcomes
• Drive alignment across channel, sales, credit, operational, technology, and digital partners for coherent product delivery and customer experiences
• Act as a trusted advisor to senior leadership on strategic decisions covering platform investments, ecosystem development, risk posture, and innovation priorities
• Define success metrics and OKRs across customer outcomes, adoption, developer experience, platform health, operational performance, integration velocity, and business growth
• Use data, analytics, experimentation, and customer feedback to improve performance, optimize outcomes, and reinforce accountability and customer-centric delivery
• Influence senior leadership and manage enterprise priorities to ensure product delivery supports both customer experience and business outcomes

Requirements

• Product management experience
• Salesforce experience preferred or required based on business need
• Expertise in critical interdependencies among product model system elements that affect performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
• Ability to anticipate shifting market priorities and internal and external customer needs while consistently adding value
• Strong customer centricity to ensure customers have a positive experience at every touch point
• Knowledge of technical aspects of software products, including ability to design, configure, and integrate technical components
• Knowledge of Agile ways of working and risk assessment and controls; ability to apply risk management knowledge appropriately to diverse situations
• Experience leading complex platform or product teams
• Experience with Salesforce and product management
• Preferred skills: product P&L, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, Agile ways of working, go-to-market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity

Technologies

• Salesforce
• Agentforce
• RIVA
• Marketo
• Marketing Cloud
• Seismic
• Data360
• AI/ML

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Team / Product

• Support a complex Salesforce and Agentforce product and platform ecosystem with integrations and partnerships across RIVA, Marketo, Marketing Cloud, Seismic, and Data360
• Shape platform vision, define roadmap priorities, align stakeholders, and drive scalable product capabilities across customer, business, technology, and enterprise objectives
• Lead cross-functional influence across product, technology, data, AI/ML, risk, compliance, legal, channel, sales, credit, operations, and digital partners
• Influence senior leadership and manage enterprise priorities to ensure product delivery supports customer experience and business outcomes

Location and Pay Range

• Charlotte, NC (onsite)
• Salary range: USD 170,255 - 200,300 per year