Product Operations Manager, Broadband

Based in Denver, Colorado with a hybrid in-office requirement, the Product Operations Manager role combines operations and product discipline to address customer-facing issues affecting Internet service, monitor product performance, and drive reliability improvements.

Responsibilities

• Lead cross-functional initiatives to identify, prioritize, and resolve product and service issues through root-cause analysis and collaborative engagement
• Understand the intended product and customer experience to rapidly identify and triage customer-impacting production issues with the appropriate partner teams
• Coordinate solution deployment by defining acceptance criteria, validating testing scope, and supporting release rollout
• Drive continuous improvement by identifying process enhancements and drafting business requirements for product iterations
• Monitor and analyze product performance to provide actionable insights and regular updates to product managers and business partners
• Role may require occasional overnight and weekend hours depending on issue severity and impact
• Additional duties or projects as assigned by management as needed

Requirements

• Bachelor’s Degree plus 3 years of related work experience; advanced degree preferred. Acceptable fields include IT or Engineering
• Experience in the technical or wireless industry
• Experience in channel experience, direct channel support, or relevant experience with product/service delivery and support planning
• Product management or vendor management experience
• Ability to interview without the use of AI tools
• At least 18 years of age and legally authorized to work in the United States

Technologies

• Microsoft Office

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short-term disability
• Long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service discounts
• Home internet discounts
• Pet insurance
• Commuter and transit programs

Base Pay Range

• $86,400 - $155,900

Corporate Bonus Target

• 15%