technical product manager, principal- ST

This role leads the Fulfill & Manage Orders platform across Coffeehouse Retail, shaping the long-term strategy and guiding cross-functional delivery of scalable order fulfillment.

Responsibilities

• Own and drive the long‑term technical vision and roadmap for the Fulfill & Manage Orders platform.
• Partner with principal engineers and architects to define scalable, fault‑tolerant cloud and edge architectures supporting real‑time fulfillment workflows.
• Lead architectural reviews and influence design decisions.
• Lead large, multi‑team, multi‑year technical initiatives.
• Drive execution rigor across planning, delivery, launch, and post‑launch operations.
• Align stakeholders across organizations and clearly communicate tradeoffs and risks.
• Collaborate with engineering teams across Coffeehouse Retail Technology to drive cohesive delivery of fulfillment capabilities.
• Partner with business stakeholders in Coffeehouse Retail Technology and Customer Technology to ensure fulfillment services meet operational, functional, and financial goals.
• Influence and negotiate across Starbucks Technology and external partners to resolve dependencies and drive alignment.
• Present solution options and tradeoffs clearly and persuasively to support decision‑making.
• Define and own success metrics including OKRs and KPIs.
• Use data analysis to inform prioritization, validate hypotheses, and drive continuous improvement.

Requirements

• Bachelor’s degree in Business, Engineering or a related field.
• 10+ years of experience in product management or technical leadership roles in high‑scale transactional systems.
• 10+ years working directly with UX design and software engineering teams to deliver customer‑facing features.
• Experience owning large‑scale systems.
• Proven track record of managing products through their entire lifecycle from conception to launch and scale.
• Agile/Scrum/Lean Expertise: Strong experience with Lean, Agile, and Scrum methodologies, and proficiency with tools like JIRA and Confluence. Demonstrated ability to lead agile development processes.
• Experience with API‑first platforms, distributed systems, edge platforms, and cloud‑native architectures.
• Ability to understand and discuss technical concepts, make trade‑offs, and evaluate new ideas.
• Strong analytical and quantitative skills; ability to leverage data for decision‑making and product prioritization.
• Ability to operate in ambiguous environments.
• Mentor other TPMs and establish best practices.
• Demonstrated ability to lead and influence cross‑functional teams without direct authority.
• Strong organizational and leadership skills.

Technologies

JIRA, Confluence

Benefits

• Medical, dental, vision, and life insurance options (basic and supplemental)
• Short‑term and long‑term disability
• Paid parental leave
• Family expansion reimbursement
• Paid vacation
• Sick time accrual
• Eight paid holidays
• Two personal days per year
• 401(k) retirement plan with employer match
• Discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• Incentivized emergency savings
• Financial well‑being tools
• 100% upfront tuition coverage for a first‑time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• Student loan management resources
• Backup care
• DACA reimbursement
• Access to other educational opportunities

Scope & Impact

• End‑to‑end order fulfillment orchestration
• Partner‑facing fulfillment and order management applications
• Customer‑facing order status and digital display experiences
• Promise times, readiness signals, and capacity guardrails
• Real‑time order state, exceptions, modifications, and cancellations
• Integration with digital ordering, in‑store ordering, commerce platforms, and store systems

Preferred Qualifications

• MBA or advanced technical degree.
• Experience in retail, QSR, edge technology, or e‑commerce domains.
• Prior leadership of complex enterprise‑wide product initiatives.
• Deep subject matter expertise in order management and fulfillment.
• Demonstrated ability to influence and gain support from key stakeholders.