Salesforce B2B Digital Commerce Product Owner

Join LTM as a B2B Digital Commerce Product Owner in North Carolina (onsite) and help shape how customers discover, price, order, and manage their commerce experiences. This role focuses on owning the product vision and roadmap, turning business priorities into measurable outcomes that support digital revenue growth and stronger customer engagement. Compensation includes $140,000 to $190,000 per year, plus a bonus or variable payout based on individual and organizational performance.

Why this role

• Own the end-to-end B2B commerce journey, from product discovery and catalog management through quoting, ordering, order tracking, self-service portals, and account-based reordering and subscriptions.
• Drive outcomes with KPIs such as digital revenue growth, customer adoption and engagement, conversion improvements, and CSAT.
• Collaborate across business and technology with teams spanning Sales, Marketing, Customer Service, Operations, Supply Chain, and IT.
• Work in an Agile environment, participating in sprint planning, backlog grooming, reviews, and retrospectives.

Responsibilities

• Define and own the B2B Digital Commerce product vision, strategy, and roadmap.
• Align commerce initiatives with business objectives, customer needs, and organizational priorities.
• Identify opportunities to improve customer experience, operational efficiency, and digital revenue growth.
• Build business cases and ROI-driven recommendations for commerce enhancements.
• Gather, analyze, and document business requirements from key stakeholders.
• Translate requirements into epics, features, user stories, and acceptance criteria.
• Prioritize and manage the product backlog based on business value and strategic goals.
• Ensure clear communication of product requirements to delivery teams and validate delivered functionality against those requirements.
• Own the end-to-end B2B customer journey, including product discovery, catalog management, contract pricing, customer-specific pricing, bulk ordering, quote-to-order processes, order tracking, self-service portals, account management, reordering, and subscription capabilities.
• Drive initiatives that enhance digital adoption and customer satisfaction.
• Act as a primary liaison between business and technology teams; manage stakeholder expectations with regular status updates.
• Participate in Agile ceremonies including sprint planning, backlog grooming, reviews, and retrospectives.
• Support UAT activities and release management processes.
• Define and track product KPIs, analyze customer behavior and adoption trends, and use metrics to make data-driven product decisions.
• Continuously identify improvement opportunities based on customer feedback and business outcomes.

Required qualifications

• 8+ years of experience in Product Ownership, Product Management, or Business Analysis.
• 3 years experience with B2B Digital Commerce platforms including:
  • Salesforce B2B Commerce
  • Salesforce Commerce Cloud
  • Adobe Commerce (Magento)
  • SAP Commerce (Hybris)
  • commercetools
  • Shopify Plus B2B
• Strong understanding of B2B commerce processes and customer journeys.
• Experience managing product backlogs and creating user stories.
• Hands-on experience with Agile/Scrum methodologies.
• Strong stakeholder management and communication skills.
• Experience working with cross-functional global teams.
• Mandatory skills: Salesforce B2B Commerce - Lightning Web Component

Benefits

• Comprehensive Medical Plan covering Medical, Dental, and Vision
• Short Term and Long-Term Disability coverage
• 401(k) plan with company match
• Life Insurance
• Vacation time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave