Chicago, IL

Product Jobs in Chicago, IL

44 jobs found

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Today

Product Owner -Lead Management & Performance Marketing

USG Corporation Chicago, IL

Chicago, IL

Today

$112k - $149k/yr Full time Marketing Account Based Marketing Analytics

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Job Description

USG Corporation is hiring a Manager, Lead Management & Performance Marketing to help build a unified lead management operating model and performance marketing program that drives qualified demand and measurable revenue impact. This role also serves as the business Product Owner for Salesforce Lead Management and Salesforce Marketing Cloud, shaping how teams manage the full lead lifecycle, improve conversion performance, and strengthen closed-loop attribution across USG, CGC, and LATAM.

Why this role

Own enterprise strategy and execution by designing the lead lifecycle from capture through disposition, including governance and service-level expectations.
Turn marketing performance into product outcomes by leading roadmap, backlog, release priorities, and measurable value delivery for Salesforce capabilities.
Measure impact with trusted analytics through KPI alignment, executive dashboards, closed-loop reporting, and investment optimization.
Partner across the business with Marketing, Sales, Sales Operations, Digital, Analytics, and IT to align qualification criteria and follow-up practices.

Responsibilities

Own the enterprise lead management strategy and operating model, aligning priorities to commercial objectives, customer segments, and regional growth plans.
Define the end-to-end lead lifecycle across capture, enrichment, scoring, qualification, routing, nurture, sales acceptance, opportunity conversion, recycling, and disposition.
Set decision rights, governance forums, service-level expectations, and escalation paths across Marketing, Sales, Sales Operations, Digital, Analytics, and IT.
Lead the Lead Management vision, roadmap, governance, and product backlog in partnership with cross-functional stakeholders and Salesforce, Analytics, and IT teams.
Translate business needs into capabilities, user stories, requirements, acceptance criteria, release priorities, and measurable value outcomes.
Govern stage definitions, scoring logic, routing rules, handoff standards, recycling processes, and conversion tracking across regions and business units.
Serve as business Product Owner for Salesforce Lead Management and Salesforce Marketing Cloud, ensuring releases support the approved operating model, data standards, user experience, and business controls.
Develop performance marketing strategy and an integrated demand plan by audience, product, market, lifecycle stage, channel, and revenue objective.
Co-lead acquisition and demand generation programs across paid search, paid social, programmatic, account-based marketing, email, web, partner, and event channels.
Design data-driven segmentation and lifecycle strategies using behavioral, firmographic, transactional, account, product-interest, and lifecycle signals.
Build a disciplined testing agenda and scale approaches based on incremental business impact.
Act as subject-matter expert for lead funnel analytics, performance measurement, attribution, experimentation, and marketing investment optimization.
Co-create a shared KPI framework spanning inquiries through revenue and marketing ROI, and deliver executive dashboards and operating reviews using approved tools.
Establish closed-loop reporting with Sales and Sales Operations to connect source, campaign, account, opportunity, revenue, and disposition data.
Monitor funnel health, process adherence, lead aging, routing exceptions, rejection and recycling patterns, and data-quality issues, driving corrective action.
Build scalable capabilities through standards, playbooks, training, coaching, and communities of practice, while promoting a culture of measurement and rapid learning.
Work with Sales leadership and frontline sales teams to align qualification criteria, routing, follow-up, feedback loops, opportunity conversion, and shared pipeline outcomes.

Requirements

Bachelor’s degree in Marketing, Business Administration, Analytics, Economics, Data Science, or a related discipline; an advanced degree preferred.
8+ years of progressive B2B lead management, demand generation, growth marketing, or performance marketing experience, including leadership in a complex cross-functional environment.
Deep expertise in lead lifecycle design, demand generation, campaign automation, digital customer segmentation, lead scoring, routing, nurture, funnel optimization, and sales handoff, using behavioral, firmographic, transactional, account, product-interest, and lifecycle data.
Advanced experience with performance measurement, attribution, experimentation, funnel analytics, and dashboarding, with a track record of translating insights into investment decisions.
Proven experience owning B2B lead management processes using product ownership practices (roadmaps, backlogs, requirements, prioritization, release planning, value measurement).
Proven experience with Salesforce CRM and Salesforce Marketing Cloud; experience with Adobe Analytics or GA4 and Power BI, Tableau, and account-based marketing platforms is preferred.
Proven cross-functional experience with Sales and Sales Operations to define shared funnel standards, qualification criteria, service-level expectations, follow-up processes, feedback loops, and pipeline and revenue outcomes.
Experience in building materials, construction, manufacturing, distribution, or another complex B2B environment preferred.
Excellent strategic planning, program leadership, communication, and executive presentation skills, with a strong bias for measurable outcomes and disciplined execution.

Technology

Salesforce CRM, Salesforce Marketing Cloud
Adobe Analytics, GA4
Power BI, Tableau
Marketing automation platforms, email
Paid search, paid social, programmatic, account-based marketing, web

Benefits

Two medical insurance options
Vision and dental coverage
401(k) Investment Plan with company match
Pension plan
Life insurance
Accident insurance
Legal insurance
Pet insurance
Quarterly (hourly) / Annual (salary) bonus potential
Paid time off
Paid holidays

Success measures

Establish and sustain a unified lead management operating model, governance structure, roadmap, and accountability model across USG, CGC, and LATAM.
Improve lead quality and conversion metrics including MQL-to-SQL, SQL-to-opportunity, pipeline velocity, sourced or influenced pipeline, and revenue contribution against agreed baselines and targets.
Deliver trusted executive dashboards with consistent KPI definitions, closed-loop attribution, and transparent marketing investment performance.
Increase adoption of lead management standards, reduce routing and data-quality exceptions, and improve timely follow-up and disposition compliance.
Build scalable lead management and performance marketing capabilities that enable future AI, personalization, predictive scoring, and customer experience initiatives.

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3d ago

Senior Staff Product Manager

project44 Chicago, IL

Chicago, IL

3d ago

$180k - $250k/yr Full time Senior Product Management Product Strategy

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Job Description

Own product strategy and commercial outcomes for project44’s Last Mile e-commerce business from our Chicago HQ.

Responsibilities

Define and own product vision, market strategy, and a multi-quarter roadmap for Last Mile e-commerce
Drive growth outcomes measured by pipeline, revenue, adoption, and retention
Lead customer discovery and validation with US-based enterprise and retail accounts; turn insights into clear, prioritized direction
Partner with Sales and Marketing on positioning, messaging, pricing and packaging, competitive strategy, and enablement
Participate directly in strategic deals, QBRs, and executive conversations
Translate strategy into clear, shippable requirements for the Bengaluru-based Product Manager and the Engineering and Design teams they support
Influence across product, engineering, and go-to-market without direct authority by aligning stakeholders and surfacing trade-offs
Raise product craft standards through mentoring PMs and setting how the org works
Own how the product reaches the market: positioning and messaging, pricing and packaging, enablement and deal support, and adoption/expansion motion with Customer Success
Carry Last Mile ARR accountability using pipeline, win rate, net retention, and expansion as metrics
Partner closely with the Product Manager in Bengaluru to focus on strategy, positioning, and growth for the last-mile delivery experience
Cover bets from carrier integration and tracking through the post-purchase customer journey
Keep commitments, dependencies, and trade-offs visible across time zones by translating priorities into requirements and next steps
Translate strategy into clear, prioritized bets

Requirements

Bachelor’s degree in any discipline that helped you build technology skills (computer science to business)
10+ years of Product Management leadership, including experience building enterprise SaaS
Experience building and driving roadmaps grounded in customer needs with incremental delivery
Experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations
Strong interpersonal skills and ability to develop relationships with peers, partners, and key influencers
Product and user empathy with a focus on creating customer and user value
Ability to self-manage with strong autonomy
Detail oriented with the ability to context switch from implementation guidance to company-level presentations
May require travel to global project44, customer, and partner locations
Senior product experience in last mile, logistics, transportation visibility, or e-commerce fulfillment (consumer delivery experience is a plus)
Track record of setting product strategy in ambiguous spaces and driving commercial results (not only feature delivery)
Customer instinct: comfortable leading US enterprise conversations independently and representing product to executives, customers, and prospects
Demonstrated influence at scale across cross-functional teams and senior stakeholders without relying on authority
Experience partnering with Sales and Marketing on go-to-market activities including positioning, pricing and packaging, launches, and enablement
Comfort collaborating with a distributed delivery team across time zones
Supply chain and/or logistics experience is a plus

Benefits

Stock options for all EOR and project44-employed team members
Bonus or commission eligibility depending on role
Benefits package tailored to your country of employment
Health, dental, and vision coverage
Retirement plans
Paid time off

In-office commitment

Four days per week on-site at project44 headquarters
Office schedule is expected to support the collaborative culture

Compensation

Base salary range: USD $180,000–$250,000 per year

AI at project44

Actively leverage AI in day-to-day work
Use AI effectively: identify where it adds value, direct it, evaluate outputs critically, and govern it responsibly

Diversity & inclusion

Equal opportunity employer committed to building a diverse and inclusive environment
Accommodations during the hiring process: recruiting@project44.com
Encouraged to apply even if you do not meet 100% of the qualifications

Location: Chicago, IL (onsite)

Experience: 10+ years

Education: Bachelor’s degree

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6d ago

Group Product Manager, Industry Solutions

Inriver Chicago, IL

Chicago, IL

6d ago

$160k - $185k/yr Full time Manager Ai Apis APIs

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Job Description

This hybrid Group Product Manager role focuses on acting as Inriver’s platform expert for B2B Manufacturing customers, while using customer and partner input to shape product roadmap priorities.

Role Overview

You will represent the Inriver platform in customer-facing and partner conversations, lead product demos for both business and technical stakeholders, and translate structured feedback into clear product management input. The role also combines solution architecture and hands-on prototyping using platform extensibility to address customer needs.

Key Responsibilities

Represent the Inriver platform in customer-facing settings, including RFP processes, existing customer check-ins, events, and partner conversations
Deliver product demos that credibly address both business and technical stakeholders
Collect structured feedback from customers and partners, then translate it into actionable input for Product Management
Build deep expertise in B2B Manufacturing, including workflows, data challenges, and buying criteria
Influence roadmap priorities across product teams using evidence gathered from real customer and partner needs
Identify opportunities to meet customer requirements through configuration and templates rather than new development, and prototype solutions yourself
Partner closely with Sales, Partner teams, Marketing, and Customer Success to ensure a sharp and consistent product story
Serve as the platform expert in RFPs, customer check-ins, and events by answering advanced questions and representing product capabilities
Bring signal from Inriver’s Ideal Customer Profile and B2B Manufacturing expertise directly into product decisions
Work hands-on with platform extensibility and prototyping tools to create solutions yourself, not solely specify them to others
Operate at the intersection of Sales, Partners, and Product to maintain real influence over what gets built

Requirements

5–10 years of experience in a hybrid role spanning Sales Engineering, Product Management, or Solution Development, or strong exposure to more than one of these disciplines
Ability to present and demo complex software to customers, including technical buyers and business stakeholders
A builder’s mindset, with preference for configuring a working prototype over writing requirements documents about it
Experience within B2B Manufacturing
Familiarity with platform extensibility concepts such as APIs, low-code configurators, MCPs, or similar, or willingness to get hands-on with them
Strong communication skills across contexts such as RFP responses, customer workshops, and roadmap reviews
Collaborative mindset with structure, curiosity, and follow-through
Occasional travel for customer sites, team meet-ups, and events

Technology Focus

APIs
low-code configurators
MCPs

Compensation and Location

Location: Chicago, IL (hybrid)
Salary: USD 160,000 – 185,000 per year
Minimum experience: 5 years

Benefits

Medical
Dental
Vision
401K
STD
LTD

Why You’ll Love This Role

Function as the platform expert in customer and partner conversations, including demos, RFPs, and event representation
Become a resident expert in B2B Manufacturing and bring that signal into product decisions
Build hands-on solutions using extensibility features and prototyping tools
Work at the intersection of Sales, Partners, and Product with real influence over what gets built
Join a company with strong product ambitions and a friendly, down-to-earth culture

Why Inriver

Visibility to customers, partners, and the product roadmap
Opportunity to shape how B2B Manufacturing customers experience Inriver through hands-on work
Supportive team culture focused on learning, leading, and growing
A workplace where your voice matters and your work makes a difference, with a focus on building great products while enjoying the process

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10d ago

Product Operations Manager - Client Onboarding Delivery

TransUnion Chicago, IL

Chicago, IL

10d ago

$90k - $135k/yr Full time Client Onboarding Operations Management Product Operations

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Job Description

The Product Operations Manager will lead end-to-end client onboarding and implementation delivery for a lending platform, coordinating closely with clients and internal stakeholders to support successful go-lives. The role combines delivery leadership, operational governance, and day-to-day team management to ensure onboarding outcomes meet agreed quality and timing expectations.

Role Overview

Based in Chicago, IL (hybrid), the Product Operations Manager owns the onboarding journey for new Monevo UK clients, from contract signature through go-live. This position serves as the primary delivery point of contact between clients and internal teams, managing onboarding plans, delivery performance, cross-functional workstreams, risk resolution, and reporting on operational metrics. The role also directly manages a small team of Product Operations Analysts (1 to 3), providing coaching and operational support.

Key Responsibilities

Own and manage the end-to-end onboarding process for all new Monevo UK clients, from contract signature to successful go-live.
Serve as the primary delivery lead between clients and internal teams during implementation activity.
Develop, maintain, and govern onboarding plans, timelines, milestones, and implementation documentation.
Manage the onboarding pipeline to ensure client implementations are delivered on time and to agreed quality standards.
Coordinate cross-functional teams across Product, Technology, Commercial, Operations, Data, and Compliance functions.
Identify, manage, and resolve onboarding risks, issues, and dependencies to support successful outcomes.
Lead regular internal and external implementation meetings to maintain delivery momentum.
Build strong client relationships and act as a trusted operational point of contact during onboarding.
Define and continuously improve onboarding processes, governance frameworks, templates, and best practices.
Create and report on operational KPIs, onboarding performance metrics, and implementation status updates.
Work with Product and Technology teams to prioritize client requirements and support successful launches.
Support business growth by scaling onboarding capacity, processes, and delivery models with demand.
Directly manage and develop a Product Operations Analyst, including coaching, guidance, and performance support.
Provide day-to-day guidance, coaching, and development support, ensuring operational activities are prioritized effectively across the team.

Required Qualifications

Experience managing client onboarding, implementation, delivery, or operational processes in a technology, fintech, or financial services environment.
Experience working within financial services, fintech, credit marketplaces, or digital lending environments.
Knowledge of affiliate marketing, lead generation, eligibility, or credit decisioning ecosystems.
Experience delivering SaaS, API, or platform-based implementations.
Familiarity with Agile delivery methodologies and product operating models.
Experience identifying and implementing process improvement initiatives.
Knowledge of the credit bureau or consumer lending sectors.

Team and Reporting

This is a hybrid role. Job responsibilities are performed virtually and in person at an assigned TU office location for a minimum of two days per week. The position reports to the VP of Strategic Operations.

Compensation

Base salary range: USD 90,000 - 135,000 per year.
Regular, full-time non-sales positions may be eligible for TransUnion’s annual bonus plan.
Certain positions may also be eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

Benefits

Day-one eligibility for medical, dental, and vision coverage
Choose tax-advantaged HSA and FSA accounts
Company-paid basic life and AD&D; optional voluntary life and AD&D
Short- and long-term disability
Optional legal plan, pet insurance, and travel accident coverage
Adoption assistance and fertility planning coverage
Caregiver support and Care@Work membership
Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return
401(k) with employer match
Employee Stock Purchase Plan (ESPP)
Tuition reimbursement
Flexible time off for exempt employees or paid time off for nonexempt employees
Up to 12 paid holidays per year
Commuter benefits
Employee discounts
Charitable gift matching
Paid volunteer time off
24/7 support including professional therapy, coaching, and emotional well-being programs

Internal Job Title

Manager I, Business Operations

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10d ago

Product Owner - Claims Client Experience

Aon Corporation Chicago, IL

Chicago, IL

10d ago

$117k - $187k/yr Full time Cloud Platforms Customer Experience Product Management

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Job Description

The Product Owner will lead the product vision, direction, and delivery of a client-facing claims journey at Aon, working across Aon Claims Copilot and through Aon Meridian. This hybrid role is based in Chicago, IL, with in-office time expected 2–3 days per week.

Role Focus

Own the end-to-end development of capabilities that support client experiences in claims. Drive agile product leadership, customer-focused planning, and digital innovation to deliver measurable value for clients and internal stakeholders.

Key Responsibilities

Define and develop the product vision, roadmap, and success metrics.
Translate customer needs, market trends, and business priorities into strategic product initiatives.
Prioritize investments that enhance customer experience, improve operational effectiveness, and support business growth.
Use customer feedback, operational insights, and product data to guide decisions.
Manage backlog and product prioritization using Agile and Scrum practices.
Partner with engineering, design, architecture, and delivery teams to move ideas from concept through release.
Create user stories, define acceptance criteria, and support sprint planning and execution.
Identify risks, dependencies, and opportunities to enable informed trade-offs.
Build strong working relationships across technology, business, operations, compliance, and delivery organizations.
Lead discovery sessions, solution reviews, and user feedback activities with clients and key collaborators.
Communicate product priorities, progress, and results to both technical and business audiences.
Align collaborators around shared objectives and customer outcomes.
Champion AI-enabled ways of working to improve productivity, decision-making, and customer experience.
Evaluate emerging technologies to strengthen digital claims capabilities.
Support product launches, adoption campaigns, and ongoing optimization efforts.
Share product management guidelines and contribute to a culture of continuous learning and innovation.

Required Qualifications

Knowledge, skills, and experience in Product Management, Product Ownership, or a related role supporting enterprise digital products.
Proven ability to take customer-facing digital products from initial discovery through launch and continuous improvement.
Strong knowledge of Agile methodologies, Scrum practices, backlog management, and roadmap planning.
Experience translating customer needs and business requirements into scalable product solutions.
Track record of influencing and collaborating across cross-functional teams and collaborator groups.
Strong communication skills, including experience conveying complex topics to technical and business audiences.
Experience using customer insights, operational metrics, and data-driven analysis to guide product decisions.
Familiarity with Azure DevOps or similar product lifecycle management tools.
Ability to work effectively with distributed teams and external delivery partners.
Experience applying AI-enabled tools and technologies within product development, delivery, or operational environments.
Experience in insurance, claims management, financial services, or other highly regulated industries.
Experience supporting customer portals or enterprise-scale digital platforms.
Familiarity with APIs, cloud technologies, identity management, and enterprise integrations.
Experience supporting global product rollouts, localization, accessibility standards, or multi-region delivery.
Exposure to agentic AI capabilities and emerging digital experience technologies.
Product certifications such as CSPO, SAFe POPM, or similar credentials.
Education: Bachelor’s degree or equivalent professional experience.
Ability and willingness to obtain an active Property and Casualty license within four months of hire.

Technologies

Azure DevOps
Agile
Scrum
APIs
Cloud technologies
Identity management

Compensation and Incentives

Salary range: USD 116,800 to 186,800 per year.
Qualifies for participation in one of Aon’s annual incentive programs to earn a yearly discretionary bonus alongside base salary.

Benefits

401(k) savings plan with employer contributions
Employee stock purchase plan
Medical, dental, and vision insurance
Various types of leaves of absence and paid time off
12 paid holidays
15 days of paid vacation annually
Paid sick leave per state and local laws
Short-term disability and optional long-term disability coverage
Health savings, health care, and dependent care reimbursement accounts
Employee and dependent life insurance
Supplemental life and AD&D insurance
Optional personal insurance policies
Adoption and tuition assistance
Commuter benefits
Employee assistance program with free counseling sessions
Long-term incentive awards may be considered at Aon’s discretion

Location and Work Model

Chicago, IL (hybrid), with expected in-office time 2–3 days per week.

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16d ago

Senior Digital Product Owner

Caterpillar Chicago, IL

Chicago, IL

16d ago

$113k - $183k/yr Full time Senior Ai Workflows Artificial Intelligence

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Job Description

Caterpillar’s Cat Digital team is looking for a Senior Digital Product Owner to partner with cross-functional teams and shape AI-powered, customer-facing digital experiences across Cat.com. This role helps define and sequence product work, co-owns the roadmap and backlog, and sets up measurable, responsible, and scalable AI outcomes.

Working closely with product, engineering, design, and analytics partners, you will turn customer needs into actionable requirements and guide execution from discovery through experimentation and performance measurement.

What you’ll do

Work with the Product Manager to prioritize and sequence delivery so efforts address the right customer problems and business results.
Serve as the day-to-day contact for the application engineering team by clarifying tasks and refining the backlog.
Coordinate with engineering partners to streamline work and manage dependencies across platforms.
Co-own the product roadmap with the Product Manager and define measurable business outcomes.
Define, prioritize, and maintain the roadmap and backlog for AI-powered customer experience initiatives for Cat.com.
Partner with product management, UX, engineering, content, analytics, and business stakeholders to deliver solutions that improve customer engagement, discovery, and decision-making.
Gather, refine, and document business requirements, features, user stories, acceptance criteria, and success metrics for emerging digital experiences.
Help shape intelligent customer-facing capabilities including conversational experiences, personalization, recommendations, and guided digital interactions.
Collaborate with AI, data science, and engineering teams to evaluate solution options, understand technical tradeoffs, and deliver scalable product experiences.
Work with UX and research to identify customer needs, validate concepts, and optimize user journeys using testing and feedback.
Define and track key performance indicators (KPIs) for customer adoption, engagement, and business impact.
Lead experimentation efforts such as pilot programs, usability testing, A/B testing, and iterative improvements.
Ensure AI-powered experiences align with business objectives, customer expectations, and enterprise standards for privacy, accessibility, security, and responsible AI.
Align stakeholders by communicating priorities and progress and driving execution across multiple teams and disciplines.
Monitor industry trends and customer experience innovations to identify opportunities for future product enhancements.

What you bring

Knowledge of business analysis tasks, techniques, and tools to identify business needs and recommend solutions that deliver value.
Knowledge of decision-making processes and techniques to analyze situations and reach productive decisions.
Knowledge of software change request management and the ability to manage change requests from customers, prospective customers, vendors, and internal staff.
Knowledge of strategies, practices, and tools for resolving software problems in installed software products.
Knowledge of business aspects and operations of a software product, including managing install base, current uses, future plans, and product vision.
Knowledge of UAT activities, tasks, tools, and techniques to design, implement, and evaluate acceptance tests for end-users.
Proven experience as a Product Manager, Product Owner, or similar role delivering customer-facing digital products.
Experience defining product requirements, writing features and user stories, and managing product backlogs in Agile delivery environments.
Strong ability to translate business objectives and customer needs into actionable requirements for UX, engineering, and data teams.
Experience with customer-facing digital experiences such as e-commerce, online retail, or product discovery solutions.
Experience working with modern AI capabilities, including LLMs, conversational experiences, intelligent recommendations, and generative AI applications.
Understanding of AI product concepts including prompt design, retrieval-augmented generation (RAG), grounding, evaluation, and responsible AI practices.
Experience collaborating with UX, design, engineering, analytics, and business stakeholders throughout the product lifecycle.
Strong analytical and problem-solving skills using data and customer insights to drive product decisions.
Excellent communication and stakeholder management skills, including the ability to explain technical concepts to non-technical audiences.
Ability to manage multiple priorities in a fast-paced, evolving, matrixed environment.

Technologies

Large language models (LLMs)
Retrieval-augmented generation (RAG)
A/B testing
ChatGPT, Claude, Gemini
Microsoft Copilot
Azure DevOps

Additional details

Location: Chicago, IL (onsite)
Cat Digital Hubs: Chicago, IL | Peoria, IL | Dallas, TX | Denver, CO | Cary, NC
Travel: up to 25% of working time may be required
Posting dates: September 17, 2026 - September 28, 2026
Pay range: $112,710.00 - $183,140.00 (summary pay range)

Benefits

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees

Ideal additional experience

Experience delivering AI-powered customer experiences, conversational interfaces, recommendation systems, personalization, or decision-support solutions.
Experience identifying and leveraging large structured and unstructured datasets for AI-powered experiences and assistants.
Experience working with ChatGPT, Claude, Gemini, Microsoft Copilot, or similar AI platforms in a business environment.
Experience working with Azure DevOps or similar Agile planning and work management tools.
Experience working with distributed, onshore/offshore product and engineering teams.
Experience working within a dealer, distributor, franchise, or indirect sales business model.
Familiarity with Caterpillar products, digital channels, dealer network operations, or construction and heavy equipment industries.

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17d ago

Product Operations Analyst

Havi Supply Chain Chicago, IL

Chicago, IL

17d ago

$85k - $98k/yr Full time Data Analytics Operations Management Product Operations

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Job Description

Havi Supply Chain is seeking a Product Operations Analyst to help run and continuously improve the product issue operating model. In this hybrid role based in Chicago, IL, you will manage the end-to-end flow of post-launch product issues, from intake and triage through tracking, reporting, and operational coordination during incidents and escalations.

You will also collaborate closely with Product Management and Product Development teams to support product enhancements and new product development, bringing operational rigor to how work moves through teams and how product health is monitored over time. The salary range for this position is USD 85,000 - 98,000 per year, and the role requires 3+ years of experience.

What you will do

Operate independently within defined processes and frameworks to support issue execution and improvement
Proactively identify issues, risks, and opportunities to improve operations
Manage priorities across multiple workflows and stakeholders while maintaining clear ownership
Take ownership of assigned operational areas, ensuring accountable issue tracking, reporting, and follow-through
Independently manage intake, tracking, and documentation of product issues within established operating processes
Ensure issues are categorized, prioritized, and routed appropriately across teams
Support timely documentation of severity, ownership, customer impact, and resolution status
Monitor operational workflows to maintain process consistency and responsiveness
Maintain dashboards, tracking tools, and reporting mechanisms to provide visibility into issue status and product health
Monitor SLAs, identify operational risks, and escalate ownership or timeline concerns as needed
Prepare recurring and ad hoc reporting on issue trends, incident volumes, operational performance, and product quality metrics
Identify recurring patterns and systemic gaps, then recommend operational improvements
Coordinate cross-functional activities during product incidents and escalations
Track dependencies, action items, communications, and follow-through across stakeholders
Support post-incident reviews by preparing documentation, capturing root causes, and tracking improvement actions
Partner with Product Management and Product Development teams on product enhancement and new product initiatives
Support operational analysis, process documentation, workflow design, and solution validation activities
Assist with evaluating and implementing process optimization, automation, and emerging technology initiatives where appropriate
Conduct research, gather insights, and translate business needs into operational or product improvement opportunities
Contribute to cross-functional initiatives focused on scalability, efficiency, and product innovation

Qualifications

3–6 years of experience in product operations, business analysis, product support, supply chain operations, or related environments
Strong analytical, organizational, and problem-solving skills
Experience working with operational data, dashboards, reporting tools, and analytical platforms (including Excel, SQL, BI tools, etc.)
Ability to independently manage multiple priorities and operate effectively in cross-functional environments
Strong communication, coordination, and stakeholder management capabilities
Demonstrated ability to identify process improvement opportunities and contribute operational recommendations
Exposure to product development processes, workflow automation, or technology enablement initiatives is a plus
Curiosity and interest in emerging technologies, process optimization, and operational innovation preferred