Technical Product Manager

Responsibilities

• Own end-to-end delivery of business systems initiatives from discovery to launch and iteration, overseeing several projects concurrently at varying lifecycle stages
• Define milestones, plan sprints, groom tasks, and forecast capacity across the project lifecycle
• Produce comprehensive business and technical requirements documents
• Coordinate user acceptance testing and manage launch readiness, hypercare, and support transitions
• Collaborate with Supply Chain, Commercial Operations, Accounting, Revenue Operations, Manufacturing Operations, Tax, and Customer Experience teams to collect, document, and prioritize requirements
• Serve as the main liaison for stakeholder teams throughout active projects
• Engage external vendors on integration requirements, API specs, and implementation timelines
• Coordinate with internal Amazon teams on compliance, security reviews, and shared infrastructure
• Support global expansion by configuring systems for new markets, including accounting, tax localization, 3PL integration, and order-to-cash processes
• Understand architectures and integration patterns across ERP, cloud infrastructure, e-commerce, and CRM platforms
• Leverage AI-assisted tools to prototype solutions, build proofs-of-concept, and validate approaches before engineering hand-off
• Collaborate with engineers to evaluate trade-offs, review designs, and bring a product perspective to architectural decisions
• Investigate and triage integration bugs, read code, trace issues via logs, and propose fixes with engineer review
• Contribute code for lightweight automations, configuration changes, and scripting tasks under engineering oversight
• Lead SOX compliance and security certification initiatives across business systems, including change management controls, access management, and audit documentation
• Drive migration of legacy systems and integrations to modern, scalable platforms
• Own technical debt reduction initiatives
• Establish monitoring, alerting, and testing frameworks for critical business processes

Requirements

• 5+ years collaborating directly with engineering teams
• 3+ years in technical product or program management
• Experience in software development
• 3+ years of project management disciplines including scope, schedule, budget, quality, risk, and critical path management
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules
• Experience building and evaluating system-level technical design
• Experience developing and executing/delivering product and technical roadmaps
• Experience building automations or integrations with ERP, financial, or order management systems (e.g., NetSuite, SAP, Oracle)

Technologies

• NetSuite
• SAP
• Oracle
• EC2
• Lambda
• S3
• DynamoDB
• SQS

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments
• Restricted stock units (RSUs)
• Employee Assistance Program (EAP)
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement
• Mental Health Support
• Medical Advice Line
• Basic Life & AD&D insurance
• Supplemental life plans

About the Team

The Business Systems team builds and runs the technology that keeps eero's business moving. We own the systems behind how eero buys, sells, ships, bills, and accounts for its products globally. If a transaction touches eero's business, there's a good chance our team built the automation behind it. We're a lean team of product managers and engineers and our work is varied. In a given quarter you might see us launching an integration with a new logistics partner or automating a month-end accounting process.