Senior Product Manager Technical

Amazon's CS Journey Management team is seeking a Senior Product Manager Technical to shape and execute the roadmap for customer service call center management products. This role collaborates across CS Technical Development, AWS Technical Development, Operations, and retail verticals to scale global CS call centers on a cloud-based infrastructure, translating diverse requirements into a cohesive product strategy.

Details

• Location: Seattle, WA (onsite)
• Salary: USD 151,200 - 204,600 per year
• Education: Bachelor's degree
• Experience: 3+ years

Responsibilities

• Communicate effectively across cross-functional teams and earn trust with stakeholders at all levels
• Drive data-informed decisions by leveraging metrics to frame and solve complex business challenges
• Champion customer obsession by synthesizing requirements from multiple business teams
• Demonstrate a strong bias for action, willing to experiment, fail fast, learn, and iterate to improve outcomes
• Translate data into actionable insights by understanding how metrics relate to business problems
• Account for the downstream implications of decisions on frontline operations
• Roll up sleeves to work hands-on with ambiguous or complex requirements across the organization

Requirements

• Bachelor's degree
• 3+ years of technical product or program management experience
• Experience managing technical products or online services
• Experience representing and advocating for critical customers and stakeholders during executive-level prioritization and planning

Technologies

• Tableau
• Qlikview
• QuickSight

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave