Sr. Product Manager Technical, Traffic Engineering

Amazon.com Services LLC seeks a Senior Product Manager Technical, Traffic Engineering to shape how customers experience the platform when connectivity is limited. The role centers on traffic management, resilience, and cross-functional leadership to sustain core functionality during degraded conditions. This onsite, Seattle-based position carries a salary range of USD 151,200 to 204,600 per year and requires a bachelor’s degree.

Responsibilities

• Define and drive the product vision for degraded customer experiences across the platform when connectivity is constrained.
• Establish frameworks to categorize traffic, set priorities, and route requests intelligently to preserve experience under limited conditions.
• Partner with engineering teams to design scalable solutions that maintain service quality during network constraints.
• Own the end-to-end customer experience, balancing technical feasibility with user satisfaction.
• Design and implement intelligent fallback mechanisms that preserve core functionality within resource limits.
• Define success metrics and monitoring strategies to quantify customer impact during degraded experiences.
• Lead the development of technical roadmaps for traffic management systems.
• Collaborate with engineering teams on system design and performance optimization.
• Guide cross-functional initiatives spanning multiple engineering groups and experience owners.
• Influence and align senior leadership on strategic priorities for traffic management and customer experience.
• Present complex technical trade-offs clearly to executive audiences.

Requirements

• Bachelor's degree.
• Experience owning or driving roadmap strategy and definition.
• Experience delivering features and evaluating product tradeoffs.
• Experience contributing to engineering discussions on technology decisions and product strategy.
• Experience managing technical products or online services.
• Experience advocating for a range of critical customers and stakeholders during executive-level prioritization and planning.

Benefits

• Health insurance covering medical, dental, vision, prescription drugs, Basic Life & AD&D, plus optional Supplemental life plans, EAP, mental health support, Medical Advice Line, Flexible Spending Accounts, and Adoption and Surrogacy reimbursement.
• 401(k) matching.
• Paid time off.
• Parental leave.
• Sign-on payments and Restricted Stock Units (RSUs).

Preferred Qualifications

• MBA.
• Experience in retail or e-commerce, particularly in user interfaces.