Digital Channels Middleware Platforms Product Manager - Vice President

A senior product leadership position overseeing Digital Channels Middleware Platforms at JPMorganChase, onsite in Jersey City, NJ. The Vice President Product Manager drives end-to-end product lifecycles, represents the voice of the customer, and prioritizes platform-first capabilities to deliver scalable middleware solutions in payments and related domains. Salary range: USD 122,550 to 201,000 annually.

Responsibilities

• Formulates a strategic product vision and roadmap that delivers tangible value to customers.
• Leads discovery efforts and market research to identify customer solutions and translate them into the product backlog.
• Maintains and evolves the product backlog to support the overall strategic roadmap and value proposition.
• Establishes a measurement framework and tracks key metrics including cost, feature set, risk posture, and reliability.
• Collaborates with fellow product managers to uncover platform product opportunities through user research and discovery that reflect market needs.
• Assesses upstream and downstream implications of new platform features on the overall product experience.
• Maintains a forward-looking backlog and publishes quarterly roadmaps and summaries to align with strategic goals; writes requirements, epics, and user stories to support development.
• Oversees end-to-end product delivery processes, including intake, dependency management, release planning, product operationalization, feasibility decisions, and performance reporting; identifies opportunities to improve efficiencies and coordination.
• Partners with engineering and architecture to drive solution design with a platform and capability-first mindset while developing products.
• Coordinates with cross-functional stakeholders to manage timelines and dependencies, surfaces blockers and risks timely, and ensures controls, risk, and compliance requirements are effectively managed.
• Analyzes product and platform metrics to influence the roadmap; prepares presentations and documentation, communicates with senior leadership, and promotes features aligned with strategic goals.

Requirements

• Minimum 5 years of experience in product management or a related domain.
• Advanced knowledge of the product development lifecycle, design practices, and data analytics.
• Proven ability to lead end-to-end product lifecycle activities from discovery through ideation, strategic development, requirements definition, and value management.
• Experience totaling at least 5 years in product management, including platform product management.
• Demonstrated success in maintaining and prioritizing backlogs, with the ability to write clear requirements, epics, and user stories.
• Strong expertise in data analytics and backlog prioritization driven by data insights.
• Proactive, autonomous workstyle with the ability to operate across functional teams.
• Excellent critical thinking, problem solving, analytical abilities, and communication skills.
• Adaptable to shifting priorities and capable of managing multiple tasks in a fast-paced, results-focused environment; customer-focused with action-oriented insight.
• Proven stakeholder management across product, technology, agility, design, and data teams to develop robust delivery plans within an agile framework.

Benefits

• Health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Commission-based pay and/or discretionary incentive compensation

About Us

Chase is a leading financial services firm serving households and small businesses with a broad range of products. The firm aims to build engaged, lifelong relationships by placing customers at the center of every decision. Chase offers a competitive total rewards package that may include base salary, commission-based pay, or discretionary incentive compensation, along with a suite of benefits based on eligibility. The company values diversity and inclusion and maintains an equal opportunity employment strategy that prohibits discrimination on protected attributes.

About the Team

The Consumer & Community Banking division supports Chase customers across personal banking, credit cards, mortgages, auto financing, investment guidance, small business loans, and payments. The group seeks to lead the market in credit card sales and deposit growth while delivering highly used digital solutions and maintaining high customer satisfaction. The Digital team focuses on building innovative products and experiences that enable customers to access, share, and control their financial data, while upholding security, user control, convenience, and privacy principles in data sharing.