Product Manager - Machine Learning Intelligence Operations
Job Description
Responsibilities
- Define the product strategy, roadmap, prioritization, and backlog for machine learning applications
- Lead agile product teams that include product associates, data scientists, machine learning engineers, and data analytics members
- Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance
- Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories
- Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities
- Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume
- Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap
- Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings
- Foster a culture of innovation, collaboration, and continuous improvement within the team
Requirements
- 6+ years of experience in Technical Product Management, ideally with AI/ML-related products
- Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment
- Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes
- Applied expertise in a variety of AI and machine learning techniques and technologies
- Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners
- Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning
- Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors
Technologies
cloud-based AI/ML platforms
Benefits
- Competitive total rewards package including base salary determined by role, experience, skill set and location
- Commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Additional details about total compensation and benefits will be provided during the hiring process
Why Join Us
- Be part of a forward-thinking team that is at the forefront of AI and machine learning innovation
- Work on impactful projects that transform customer and employee experiences
- Collaborate with a diverse and talented team of professionals
- Enjoy a dynamic and inclusive work environment that fosters growth and development
- Apply your expertise in AI and machine learning to drive customer service transformation with a proven product management track record
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
